Summary
Overview
Work History
Education
Skills
Languages
Availability Hours
Timeline
Generic

Yash

Cork, County Cork

Summary

Young IT Professional with almost 1 year of experience, seeking to make a meaningful contribution to team success and customer support and sales through diligent effort, meticulous attention to minute details, and exceptional think-out-of-box ability, well versed in customer Support and services and help them to solve their problems with my skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Megastore Hypermarket
Delhi
04.2019 - 03.2020

My duties included answering phone calls or emails from consumers to respond to questions and participating in meetings with the customer service team to discover new communication tactics.

  • I have provided outstanding customer service to resolve customer complaints promptly.
  • Handle customers.
  • Team up with sales team to ensure customer satisfaction
  • I assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • I've provided customers with product information and resolved their issues quickly.

Penetration Tester

Drop Organisation
Delhi
02.2024 - 04.2024

Part of a highly active team, where I learned how to deliver quality products to our customers.

Ability to analyze customers' needs and help them to give the best product.

Actively participated in daily project tasks and helped them if they were stuck in some problem.

Handle all the implementation and execution work to meet the timeline.

Worked as a team player.

Education

Master of Science - Cybersecurity

Munster Technological University
Cork,ireland
09-2024

Skills

  • Microsoft Excel
  • sales Assistance
  • Relationship Building
  • Handling cash register
  • sale assistance
  • Attention to Detail
  • Time Management
  • Active Listening
  • Written Communication
  • Customer service
  • Teamwork and Team Collaboration
  • Multitasking
  • customer support
  • Adaptability and Flexibility

Languages

Hindi
First Language
English
Advanced (C1)
C1

Availability Hours

Monday before: 3 pm

Tuesday after 1 pm

Wednesday after 3 pm

Thursday  after 1 pm

friday after 4pm

saturday  full day

sunday  full day

Timeline

Penetration Tester

Drop Organisation
02.2024 - 04.2024

Customer Service Representative

Megastore Hypermarket
04.2019 - 03.2020

Master of Science - Cybersecurity

Munster Technological University
Yash