YARAMALA SUNITHA
Schofields
Summary
Experienced Student Services Officer/Administration professional with a proven track record of enhancing student experiences and delivering exceptional support services. Skilled in implementing effective programs that boost student engagement and retention. Demonstrated expertise in conflict resolution and providing guidance to students on academic and personal matters. Possesses strong communication skills and takes a proactive approach to supporting faculty, students, and administrative teams.
Overview
6
6
years of professional experience
Work History
Student Services Officer/Administration coordinator
Care Plus Training Pty Ltd T/A Nurse Training Australia
09.2019 - 12.2024
- Handle student records, ensuring confidentiality and accuracy in compliance with institutional and educational regulations
- Provide assistance to students regarding enrollment, admissions, and academic inquiries.
- Respond to general student inquiries, both in-person and via email or phone, ensuring all queries are addressed promptly and professionally.
- Advise students on college policies, programs, and services available to support their academic and personal development.
- Generate and process academic transcripts, letters of enrolment/completion, and other official documents for students as requested.
- Work closely with academic departments to facilitate communication between students and faculty members.
- Internal reporting to the management to ensure that organisational objectives and targets are reached
- Assist students in understanding deferment policies, cancellation processes, and qualification requirements, offering guidance and answering queries
- Maintain accurate student records in the Student Information System (RTO Manager) and update changes promptly to reflect enrollment status
- Review and verify documents required for qualification assessment, maintaining up-to-date records for compliance
- Updated records in the student database to ensure accuracy in student information and status
- Acted as a liaison between students and the admissions office to facilitate smooth transitions in enrollment status
- Provide high-level customer service to students, staff, and visitors, ensuring a positive experience in all interactions.
- Handle student complaints or concerns in a professional and empathetic manner, escalating issues when necessary.
- Maintain accurate records and ensure all student information is updated in PRISMS, complying with CRICOS and visa requirements
- Oversee the enrolment process for new and continuing students, including ensuring all forms and documentation are completed correctly.
- Respond to inquiries from agents and students, ensuring a professional and supportive approach to increase successful enrolments
- Liaise directly with education agents to manage international applications, provide updates, and address any concerns about student eligibility, application requirements, and admission deadlines
- Process and issue COE (Confirmation of Enrolment) documents for international students through PRISMS, ensuring compliance with regulatory standards
- Updated and maintained the student management database to track application statuses and enrolment details
- Supported the administration of Smart and skilled program (government-funded program) by maintaining records, processing applications, and assisting with compliance reporting
- Played a key role in ensuring AVETMISS compliance by conducting periodic reviews of data entry practices and training records to ensure all required information was accurate and up-to-date.
- Supported audit teams in the analysis of training records, identifying discrepancies, and ensuring adherence to reporting guidelines for government funding purposes.
Customer Service & Administration Assitant
Care Plus Training Pty Ltd T/A Nurse Training Australia
10.2018 - 09.2019
- Provide day-to-day administrative support to faculty, staff, and students
- Answer and direct phone calls, take messages, and forward inquiries to the appropriate departments or staff members.
- Support the admissions team by processing applications and enrollment paperwork
- Act as a point of contact for student inquiries, providing information on policies, schedules, and resources
- Maintain a system to track faculty credentials, student records, and compliance-related documentation
- Provide general administrative assistance to the office or department, including filing, photocopying, and scanning documents.
- Provide administrative support to student advisors, helping students with inquiries related to courses, schedules, and campus resources
- Guide students on where to find academic resources, support services, and information regarding policies and procedures
- Managed filing system, entered data and completed other clerical tasks.
- Maintain and update office records, ensuring all files are organized and easily accessible.
- Provide support to other team members or departments with ad-hoc tasks as needed.
Education
Professional Year Program -
Education Centre of Australia
10-2019
Master of Information Systems -
University of Southern Queensland
07-2018
Bachelor of Computer Science and Engineering -
Jawaharlal Nehru Technological University
01.2014
Skills
- Administrative Coordination & Scheduling
- Data Management & Reporting
- Student Record Management
- Communication & Interpersonal Skills
- Proficiency in MS Office Suite
- Knowledge of Education Compliance Standard
- Problem-solving & Time Management
- Good knowledge on VETtrak Software and Meshed Group Enterprise Education Management System (RTO Manager)
- Expert in PRISMS software for managing enrolment records, generating accurate CoEs, and maintaining up-to-date student data in line with government regulations
- Expertise in using different learning management systems (LMS)
- Government Funding Compliance
- Data Collection and Performance Tracking
References
Available Upon Request
Timeline
Student Services Officer/Administration coordinator
Care Plus Training Pty Ltd T/A Nurse Training Australia
09.2019 - 12.2024
Customer Service & Administration Assitant
Care Plus Training Pty Ltd T/A Nurse Training Australia
10.2018 - 09.2019
Professional Year Program -
Education Centre of Australia
Master of Information Systems -
University of Southern Queensland
Bachelor of Computer Science and Engineering -
Jawaharlal Nehru Technological University
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