Yanet Machado
Toronto
Summary
Dynamic professional with proven expertise in customer service and data management, honed at Iberostar Hotels & Resorts and the Cuban Government. Excels in high-pressure environments, showcasing strong multitasking abilities and bilingual fluency. Renowned for enhancing customer experiences and streamlining data processes, significantly boosting efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
Bartender
Iberostar Hotels & Resorts
06.2016 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
Data Entry Clerk
Cuban Government
02.2010 - 03.2012
- Verified data by cross-checking with original documents.
- Updated databases with new information in a timely manner.
- Supported team by completing data entry tasks as assigned.
- Reviewed documents for accuracy before inputting information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained files, records, and chronologies of entry activities.
Education
Tourism And Hospitality Degree - Tourism And Hospitality
Tourism And Hospitality Centre
Moron Cuba06-2015
High School Diploma -
Rafael Morales Gonzalez
Moron, Cuba06-2009
Skills
- Strong multitasking
- Customer service
- Fluency in english and spanish
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Memory retention
- Hospitality service expertise
- Professional appearance
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Bartender
Iberostar Hotels & Resorts
06.2016 - 07.2024
Data Entry Clerk
Cuban Government
02.2010 - 03.2012
Tourism And Hospitality Degree - Tourism And Hospitality
Tourism And Hospitality Centre
High School Diploma -
Rafael Morales Gonzalez
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