Wioleta Walkosz
Dublin
Summary
I am a dependable and driven individual with a keen eye for detail. I possess strong leadership and communication skills, demonstrated through previous roles in customer service and team coordination. I am experienced in the hospitality field and committed to learning more and exploring new opportunities.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Waitress supervisor
Joels Restaurant
Dublin
03.2023 - Current
- Maintained high standards of customer service by training new waitstaff.
- Handled customer complaints promptly and professionally, preserving the restaurant's good reputation.
- Worked on reception, so I managed the cash register for accurate transactions and dealt with customer queries
- Aided manager in opening and closing the restaurant
Accommodation assistant
Louis Fitzgerald Hotel
Dublin
10.2022 - 03.2023
- Cleaned rooms to the satisfaction of clients and management
- Performed deep-cleaning tasks regularly to maintain health and safety standards.
Customer sales assistant
Dunnes Stores
Dublin
08.2022 - 09.2022
- Processed transactions, ensuring accuracy at all times.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Assisted customers in making informed purchasing decisions.
accommodation assistant
Red Cow Hotel
Dublin
02.2021 - 08.2022
- servicing and cleaning guest bedrooms
- training new staff
- helping the supervisor with admin tasks
- working with the HSE (Apr 2021-Sep 2021) during the Covid hotel
Education
Certificate of Higher Education - Events Management
Ballsbridge College of Further Education
09.2021 - 05.2022
Skills
- Cash handling expertise
- POS system knowledge
- Excel skills
- Time management and work ethic
- Mentoring and training
- Excellent communication skills, both written and verbal
- Conflict management
Languages
Polish
Native
English
Fluent
Timeline
Waitress supervisor
Joels Restaurant
03.2023 - Current
Accommodation assistant
Louis Fitzgerald Hotel
10.2022 - 03.2023
Customer sales assistant
Dunnes Stores
08.2022 - 09.2022
Certificate of Higher Education - Events Management
Ballsbridge College of Further Education
09.2021 - 05.2022
accommodation assistant
Red Cow Hotel
02.2021 - 08.2022
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