Winfilda Pachawo
Cashel,County Tipperary
Summary
- Independent professional with strong computer literacy and fast typing skills.
- Proficient in transcribing source data and preserving information.
- Seeking sustainability and growth in the workforce.
- Hardworking data entry professional with extensive experience in developing and managing robust database systems.
- Works with faultless precision and speed to meet daily data input requirements.
- Energetic employee well-versed in strong communication and organization skills.
- Seeks solutions to problems and applies extensive analytical knowledge to findings.
- Adept at multitasking, leading group discussions, and managing projects.
- Thorough customer service professional with multitasking and time management abilities to handle the demands of a busy contact centre environment.
- Confident in independently resolving customer problems.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.
Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
data entry banking
Netevia
Miami, US
07.2023 - Current
- Accuracy is paramount: Ensure that the data you enter is accurate and free from errors. Even a small mistake can have significant consequences in banking.
- Attention to detail: Pay close attention to the details of the data you're entering. Mistakes can lead to discrepancies and may cause problems down the line.
- Follow protocols: Banks often have specific protocols and procedures for data entry. Familiarize yourself with these guidelines and adhere to them closely.
- Data security: Maintain the confidentiality and security of the data you're handling. Banking information is sensitive and must be protected from unauthorized access.
- Efficiency: Strive to be efficient in your data entry tasks. Develop techniques and strategies to streamline the process without compromising accuracy.
- Double-check your work: Before finalizing any entries, double-check your work to catch any errors or inconsistencies.
- Verified accuracy of information and sorted information of documents for computer entry.
Risk analyst
Netevia
Miami, US
09.2022 - 07.2023
- Represented risk management function at key management meetings.
- Delivered clear guidance and KPIs for financial planning processes to support consistent deliveries and offer sufficient information to explain drivers and trends.
- Examined risk information and produced standard and ad hoc risk reporting for board, committees and management.
- Used financial software and packages to increase work speed and accuracy.
- Identified financial and economic trends with potential to present risk to company.
- Maintained complete and accurate financial records following optimal accounting principles.
- Collated key risk indicator information from businesses to prevent crises.
- Applied positive customer service approach to increase satisfaction levels.
- Wrote reports outlining project progress and results.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Processed invoices and payment runs with complete accuracy.
Customer support specialist
Netevia
Miami, US
04.2022 - 09.2022
- Built customer rapport by providing friendly, genuine service, increasing customer retention.
- Maintained compliant documentation for reliable company records.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Followed scripts when answering common customer questions.
- Advised customers on availability, pricing and location of products.
- Implemented customer follow up to uphold service standards.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Sales qualifier
Insurance Supermarket International Inc
Dnipro, Ukraine
12.2020 - 10.2021
- Educated customers on lens and frame requirements to assist in decision-making.
- Processed payments, handled returns and updated customer account data.
- Answered inbound calls and enquiries to provide top-level service.
- Communicated with customers to explain optical needs and recommend appropriate products and services.
- Offered detailed advice on product and service benefits.
Customer service representative
Simply contact(CheapOair)
Dnipro, Ukraine
03.2019 - 05.2020
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Recorded information about inquiries and complaints within internal database.
- Listened actively to offer accurate information and best solution to their needs.
- Handled in-person, email and mailed correspondence.
- Implemented customer follow up to uphold service standards.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Followed scripts when answering common customer questions.
English teaching assistant
Big Ben
Dnipro, Ukraine
09.2018 - 02.2019
- Offered students personalized support during in-class activities and projects.
- Maximized student learning time by providing smooth transitioning support between lessons.
- Assisted teacher with using support equipment and computers during lessons.
- Prepared classrooms with resources and equipment for smooth class delivery.
- Created positive, engaging learning environments to improve student experiences.
- Managed pupil behavior to cultivate focused and productive classes.
- Encouraged students to work together to complete projects and solve problems.
- Kept class records current with attendance information and student grades.
Education
Ordinary Level -
Mukakatanwa secondary school
ZIMBABWEInternational Economic relations - International relations
Alfred Nobel university
Dnipro, Ukraine 09.2019 - 06.2023
Skills
- Resolving errors
- External communications
- Invoicing and billing
- Patient charting
- Insurance processing
- File management
- Training and development
- Data verification
Affiliations
- I enjoy watching TV and listening to music in my free time. Taking a walk with my family is therapeutic for both me and my family."
Languages
English
Native
Shona
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
data entry banking
Netevia
07.2023 - Current
Risk analyst
Netevia
09.2022 - 07.2023
Customer support specialist
Netevia
04.2022 - 09.2022
Sales qualifier
Insurance Supermarket International Inc
12.2020 - 10.2021
International Economic relations - International relations
Alfred Nobel university
09.2019 - 06.2023
Customer service representative
Simply contact(CheapOair)
03.2019 - 05.2020
English teaching assistant
Big Ben
09.2018 - 02.2019
Ordinary Level -
Mukakatanwa secondary school
Similar Profiles
Alexandria McCulloughAlexandria McCullough
Risk Management Analyst at NeteviaRisk Management Analyst at Netevia
CHIZIM FELIXCHIZIM FELIX
Remote Customer Service Agent at NeteviaRemote Customer Service Agent at Netevia
Tony WitherspoonTony Witherspoon
Funding Specialist at NeteviaFunding Specialist at Netevia