Winfilda Pachawo
Shannon
Overview
5
5
years of professional experience
Work History
Customer Support Representative and Risk Admin
Netevia
04.2022 - Current
- Help customers with account setup, troubleshooting, and transactions
- Answer inquiries about payments, billing, and account statements
- Collaborate with internal teams to resolve issues
- Maintain accurate customer records and escalate when necessary
- Assessing and mitigating risk factors associated with card processing activities
- Implementing risk management strategies and procedures
- Conducting fraud investigations and monitoring suspicious activities
- Analyzing transaction data to identify potential risks or fraudulent patterns.
Sales Qualifier
Insurance Supermarket
12.2020 - 10.2021
- Ability to work under pressure
- Excellent verbal and communication skills
- Excellent organizational skills
- Superior sales telephone skills and ability to close
- Able to make sales and help clients.
Call Center Operator
Simply Contact CheapOair
03.2019 - 07.2020
- Answer incoming calls and respond to customer's emails
- Management and resolving customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable soware
- Process orders, forms, and application
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports.
Education
International Economic Relations -
Alfred Nobel University
06.2023
EU and Legal Transformation (EULT) 2022 Autumn School -
University of Bologna Italy
11.2022
General Medicine -
Dnipro Medical Institute (Traditional and Non-Traditional Medicine)
12.2018
Completed High School -
Mukakatanwa High School
12.2015
Skills
- Teamwork
- Customer service
- Sales
Websites
Languages
English
Shona
Personal Information
- Date of Birth: 10/24/96
- Nationality: Zimbabwean
walking, music and watching television
"I enjoy watching TV and listening to music in my free time. Taking a walk with my family is therapeutic for both me and my family."
Timeline
Customer Support Representative and Risk Admin
Netevia
04.2022 - Current
Sales Qualifier
Insurance Supermarket
12.2020 - 10.2021
Call Center Operator
Simply Contact CheapOair
03.2019 - 07.2020
International Economic Relations -
Alfred Nobel University
EU and Legal Transformation (EULT) 2022 Autumn School -
University of Bologna Italy
General Medicine -
Dnipro Medical Institute (Traditional and Non-Traditional Medicine)
Completed High School -
Mukakatanwa High School
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