WILSON CANUTE MENDONCA
Cork,Ireland
Summary
More than 10 years of diversified work experience in Finance, Retail Banking and Healthcare Industry. Customer service oriented with excellent communication and interpersonal skills. Dedicated, consistent, result oriented, eye for detail. Ability to maintain smooth and cordial relations with clients and good rapport with seniors and team members.
Keeping abreast with the latest market trends and use them in the process and procedures as required. Open to understand and adapt to new social and professional cultures.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Billing Executive
Rak Hospital (Arabian Healthcare LLC)
Ras Al Khaimah , United Arab Emirates
2020.10 - 2023.08
- The Executive Billing will be responsible for collecting cash, finalizing Bills, advance collection, giving provisional bills on periodical basis
- Maintain discount/credit /cancelled bills as per billing policy
- Ensure accurate and error free billing
- Ensuring each patient's medical information is accurate and up to date
- Help the patients fill out necessary forms and applications for their treatment
- Gather billing or insurance information from the patient
- Schedule patient appointments
- Preparing bills and invoices and document amounts due to medical procedures and services
- Provide patients and other departments of the hospital with necessary billing information
Sales Consultant
Travelex Emirates Exchange LLC
Dubai , United Arab Emirates
2017.08 - 2020.10
- Purpose to Offer Exceptional customer service whilst maximizing all sales opportunities
- Delivering excellent customer service
- Recognizing the warning signs of questionable transactions and mitigate possible effects of the sale
- Understanding features and benefits of all Travelex product lines
- Ensuring compliance to legal and corporate requirements and maintaining high Standards of housekeeping and presentation of stores
- Adhering to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
- Adhere to promotional marketing offers
- Manage site stocks.
Telemarketing Associate
ABU DHABI COMMERCIAL BANK
Dubai , United Arab Emirates
2016.01 - 2016.06
- Provide a high level of sales support by ensuring all queries are responded to in an efficient, professional and timely manner
- Sourcing of various products and services offered by the bank
- Working with the outbound Tele sales team to execute various activities related to tele sales, in line with business requirement
- Calling predetermined customers and proactively selling various products offered by the bank
- (Loans, Credit Cards, Accounts, Overdrafts)
- Bringing in new business and maintaining them by providing utmost customer service
- Generating additional business from existing customers by cross selling different products
- Responding promptly to customer enquiries, remedy complaints and provide amicable solutions
- Achieving sales targets as set by the department
Specialist, Asset Valuation
Altisource Business Solutions Pvt Ltd
Mumbai , India
2012.12 - 2015.04
- Reconcile and assign market values to the assets owned by Ocwen Finance Corporation, USA
- Review origination appraisals, Broker Price Opinion (BPO) covering all residential property types
- Perform quality control of Origination Appraisals and BPO
- Assess performance of certified / licensed Appraisers and Brokers
- Communicate with the Vendors wherever required
- Handle all rebuttals with respect to Origination Appraisals, BPOs from clients
Process Executive, Bankruptcy Department
Tata Consultancy Services - Eserve Ltd
Mumbai , India
2010.05 - 2012.08
- Bankruptcy Portfolio involves monitoring and research on delinquent accounts, follow-up with attorneys and takes necessary action steps to move accounts out of the Bankruptcy code.
- Strategize effective management of accounts of Citimortgage INC on which bankruptcy has been filed.
- Accountable for maintaining daily production MIS.
- Maintaining and updating the attendance and roster on daily basis.
- Maintaining flow of work to control queues.
Education
Bachelor of Commerce -
Dr.NSAM First Grade College
Nitte, Karnataka, India 2006.06 - 2009.05
Higher Secondary School - Commerce
St. Mary's Pre-University College
Shirva, Karnataka, India 2004.06 - 2006.04
Secondary School -
St. Mary's High School
Shirva, Karnataka, India 2003.06 - 2004.04
Skills
- Billing systems and software
- Till counting
- Foreign Currency
- Cross-selling expertise
- Night and safe deposit procedures
- International funds transfers
- Currency and coin counter
- MS Office
- Data entry
- Payment processing
- Data confidentiality
- POS systems
- Customer relations
Languages
English
Fluent
Hindi
Native
Timeline
Billing Executive
Rak Hospital (Arabian Healthcare LLC)
2020.10 - 2023.08
Sales Consultant
Travelex Emirates Exchange LLC
2017.08 - 2020.10
Telemarketing Associate
ABU DHABI COMMERCIAL BANK
2016.01 - 2016.06
Specialist, Asset Valuation
Altisource Business Solutions Pvt Ltd
2012.12 - 2015.04
Process Executive, Bankruptcy Department
Tata Consultancy Services - Eserve Ltd
2010.05 - 2012.08
Bachelor of Commerce -
Dr.NSAM First Grade College
2006.06 - 2009.05
Higher Secondary School - Commerce
St. Mary's Pre-University College
2004.06 - 2006.04
Secondary School -
St. Mary's High School
2003.06 - 2004.04
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