William Ramirez
Dublin
Summary
Dedicated team oriented individual willing to take on any task to help the operation and demonstrates exceptional record of punctuality and good attitude. Outstanding customer service and communication skills.
Overview
1
1
Certification
Work History
Store Assistant
Aldi
08 2022 - 05 2024
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
Certified Forklift Operator
Stonecastle Construction LLC.
09 2020 - 04 2022
- Unloaded trucks and rail cars and moved materials to staging area.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
- Removed orders from storage, wrapped and staged for shipments.
- Worked in team environment to maintain high levels of productivity.
Assistant Manager
TGI Fridays
11 2017 - 10 2020
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Cooked batches of food according to standard recipes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Trained new hires on workstations and prep.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Education
High School Diploma -
Ulysses S. Grant High School
Valley Village, CA06.2016
Skills
- Strong team player
- Natural leadership skills
- Outgoing and friendly personality
- Interacts well with customers
- Good at problem-solving
- Reports staff issues promptly to management
- Resolves customer complaints tactfully and well
Certification
Certified Forklift and Scissorlift Operator.
Timeline
Store Assistant
Aldi
08 2022 - 05 2024
Certified Forklift Operator
Stonecastle Construction LLC.
09 2020 - 04 2022
Assistant Manager
TGI Fridays
11 2017 - 10 2020
High School Diploma -
Ulysses S. Grant High School
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