William Dalton

• Delivered professional front-line service while coordinating a high volume of client enquiries via phone and in person in a fast-paced commercial environment
• Processed high-value transactions with accuracy using integrated stock, sales, and financial management systems
• Maintained precise operational records and documentation in line with regulatory, financial, and company requirements
• Acted as a key point of contact for clients during peak operational periods, ensuring clear communication and efficient issue resolution under pressure
• Supported the coordination of large-scale seasonal operations, contributing to the successful processing of 85,000 tonnes of barley in 2025
• Worked closely with colleagues across operations to meet tight deadlines during high-demand periods
• Built trusted, long-term relationships with repeat clients through a calm, professional, and reliable service approach

• Delivered high-quality front-of-house service in a busy hospitality environment, supporting smooth daily operations during peak periods
• Acted as a first point of contact for guest enquiries, resolving issues promptly and professionally
• Maintained discretion and professionalism when interacting with VIP and high-profile guests
• Supported bar and service operations while ensuring compliance with service standards and procedures
• Worked closely with management and colleagues to maintain an organised, welcoming, and efficient guest experience
• Built a strong professional relationship with hotel ownership, resulting in a direct hospitality reference

• Supported Chartered Accountants in preparing and finalising client documentation within strict deadlines
• Ensured a high level of accuracy and attention to detail across financial submissions and records
• Attended client meetings and assisted with client communications
• Worked within regulated procedures while maintaining efficiency and confidentiality
• Developed strong organisational skills and an understanding of how precise administrative work supports
broader business operations