Whitney Lewis
Tempe
Summary
To advance my career in the the customer service field.
Overview
15
15
years of professional experience
Work History
Merchandise Manager
Dollar Tree
Mesa, AZ
08.2024 - 02.2025
- I handle all the duties for the back room in regards of ordering stock
- Organizing it into its correct categories, making sure that our shelves are full of what we need to order
- I handle scheduling
- I handle the bank deposits and I manage staff of around eight people
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
Production Worker
DreamFields
Tempe, AZ
01.2023 - 04.2023
- Weighing out the cannabis
- Stuffing and shipping the cannabis
- Basing the joints in a sauce then we roll in keef
- Package products
- Set goals
Optical Technician
Nationwide Vision
Queen Creek, AZ
07.2022 - 09.2022
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Assistant Manager
Journeys shoes store
Mesa, AZ
10.2021 - 02.2022
- Handled opening and closing the store
- Shipped out orders
- Made sure stock room was correctly stocked every shift
- Made sure the front of the displays were welcoming
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Internet Sales Manager
Riverview Toyota
01.2017 - 04.2021
- Scheduling appointments
- Maintain an excellent relationship with the customer
- Schedule customers to meet with a salesman or sales manager
- Ensure timely follow up on internet and inbound leads
- Meet face to face with customer when they first enter the showroom
- Going on test drives
- Handling paperwork with client
- Doing a full delivery of the vehicle when client is done in finance
- Scheduling for my department
Homeowner warranty rep
Cascade Windows
Tempe, AZ
09.2017 - 02.2018
- Scheduling homeowners to meet with our tech or tech supervisor during their visit
- Write tickets for the techs to take out to the field
- Ensure timely follow up on email and inbound phone leads
- Coordinate between builder and homeowner to resolve the issue at hand
BDC REP
RideNow Powersports
Chandler, AZ
05.2014 - 02.2015
- Handling In Bound & Out Bound phone calls to customers across the US
- Handling the sales for the stores
- Scheduling Appointments
- Increasing department performance and productivity
- Develop and maintain excellent relationship potential and exciting customers
- Ensure timely follow up on all leads
- Manage all sales activity from our internet sales
Personal Assistant
All Out Aerial
Mesa, AZ
01.2010 - 05.2012
- Manage office functions and assist with business activities
- Keeping customer database current and tracking scheduled photography
- Filing, Mailing, pickup and delivery of photography
Education
Certificate - Dental Hygiene
American Institute of Dental Assisting
Mesa, AZ01.2014
High School -
International Commerce High School
Tempe, AZ01.2013
Skills
- EXCEL
- MICROSOFT EXCEL
- MICROSOFT OFFICE
- Personal Assistant Experience
- Retail display setup
- Management
- Inventory control
- Cold calling
- Stock replenishment
- Front desk
- Sales analysis
- Sales management
- Seasonal planning
- Sales
- Shipment processing
- Microsoft Word
- Stockroom organization
- Customer service
- Markdown optimization
- QuickBooks
- Stock management
- Customer support
- Vendor negotiation
- Typing
- Store layout optimization
- Conflict management
- Pricing strategy
- Office Management
- Visual display standards
- Administrative Experience
- Sales floor resets
- Teaching
- Laboratory Experience
- Retail sales
- HIPAA
- Ophthalmology
- Great customer service
- Detail oriented and hard working
- Scheduling Appointments
- Great team player
- Microsoft Office Word
- Internet
- Merchandise allocation
- Merchandise presentation
- Inventory management
- Sales floor resets
- Teaching
- Laboratory Experience
- Retail sales
- HIPAA
- Ophthalmology
- Great customer service
- Detail oriented and hard working
- Scheduling Appointments
- Great team player
- Microsoft Office Word
- Internet
- Merchandise allocation
- Merchandise presentation
- Inventory management
Additional Information
Great customer service, Detail oriented and hard working, Scheduling Appointments, Great team player
Timeline
Merchandise Manager
Dollar Tree
08.2024 - 02.2025
Production Worker
DreamFields
01.2023 - 04.2023
Optical Technician
Nationwide Vision
07.2022 - 09.2022
Assistant Manager
Journeys shoes store
10.2021 - 02.2022
Homeowner warranty rep
Cascade Windows
09.2017 - 02.2018
Internet Sales Manager
Riverview Toyota
01.2017 - 04.2021
BDC REP
RideNow Powersports
05.2014 - 02.2015
Personal Assistant
All Out Aerial
01.2010 - 05.2012
High School -
International Commerce High School
Certificate - Dental Hygiene
American Institute of Dental Assisting