Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Whitney Lewis

Tempe

Summary

To advance my career in the the customer service field.

Overview

15
15
years of professional experience

Work History

Merchandise Manager

Dollar Tree
08.2024 - 02.2025
  • I handle all the duties for the back room in regards of ordering stock
  • Organizing it into its correct categories, making sure that our shelves are full of what we need to order
  • I handle scheduling
  • I handle the bank deposits and I manage staff of around eight people
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Boosted sales performance by effectively managing merchandise assortments and inventory levels.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
  • Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.

Production Worker

DreamFields
01.2023 - 04.2023
  • Weighing out the cannabis
  • Stuffing and shipping the cannabis
  • Basing the joints in a sauce then we roll in keef
  • Package products
  • Set goals

Optical Technician

Nationwide Vision
07.2022 - 09.2022
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

Assistant Manager

Journeys shoes store
10.2021 - 02.2022
  • Handled opening and closing the store
  • Shipped out orders
  • Made sure stock room was correctly stocked every shift
  • Made sure the front of the displays were welcoming
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Internet Sales Manager

Riverview Toyota
01.2017 - 04.2021
  • Scheduling appointments
  • Maintain an excellent relationship with the customer
  • Schedule customers to meet with a salesman or sales manager
  • Ensure timely follow up on internet and inbound leads
  • Meet face to face with customer when they first enter the showroom
  • Going on test drives
  • Handling paperwork with client
  • Doing a full delivery of the vehicle when client is done in finance
  • Scheduling for my department

Homeowner warranty rep

Cascade Windows
09.2017 - 02.2018
  • Scheduling homeowners to meet with our tech or tech supervisor during their visit
  • Write tickets for the techs to take out to the field
  • Ensure timely follow up on email and inbound phone leads
  • Coordinate between builder and homeowner to resolve the issue at hand

BDC REP

RideNow Powersports
05.2014 - 02.2015
  • Handling In Bound & Out Bound phone calls to customers across the US
  • Handling the sales for the stores
  • Scheduling Appointments
  • Increasing department performance and productivity
  • Develop and maintain excellent relationship potential and exciting customers
  • Ensure timely follow up on all leads
  • Manage all sales activity from our internet sales

Personal Assistant

All Out Aerial
01.2010 - 05.2012
  • Manage office functions and assist with business activities
  • Keeping customer database current and tracking scheduled photography
  • Filing, Mailing, pickup and delivery of photography

Education

Certificate - Dental Hygiene

American Institute of Dental Assisting
Mesa, AZ
01.2014

High School -

International Commerce High School
Tempe, AZ
01.2013

Skills

  • EXCEL
  • MICROSOFT EXCEL
  • MICROSOFT OFFICE
  • Personal Assistant Experience
  • Retail display setup
  • Management
  • Inventory control
  • Cold calling
  • Stock replenishment
  • Front desk
  • Sales analysis
  • Sales management
  • Seasonal planning
  • Sales
  • Shipment processing
  • Microsoft Word
  • Stockroom organization
  • Customer service
  • Markdown optimization
  • QuickBooks
  • Stock management
  • Customer support
  • Vendor negotiation
  • Typing
  • Store layout optimization
  • Conflict management
  • Pricing strategy
  • Office Management
  • Visual display standards
  • Administrative Experience
  • Sales floor resets
  • Teaching
  • Laboratory Experience
  • Retail sales
  • HIPAA
  • Ophthalmology
  • Great customer service
  • Detail oriented and hard working
  • Scheduling Appointments
  • Great team player
  • Microsoft Office Word
  • Internet
  • Merchandise allocation
  • Merchandise presentation
  • Inventory management
  • Sales floor resets
  • Teaching
  • Laboratory Experience
  • Retail sales
  • HIPAA
  • Ophthalmology
  • Great customer service
  • Detail oriented and hard working
  • Scheduling Appointments
  • Great team player
  • Microsoft Office Word
  • Internet
  • Merchandise allocation
  • Merchandise presentation
  • Inventory management

Additional Information

Great customer service, Detail oriented and hard working, Scheduling Appointments, Great team player

Timeline

Merchandise Manager

Dollar Tree
08.2024 - 02.2025

Production Worker

DreamFields
01.2023 - 04.2023

Optical Technician

Nationwide Vision
07.2022 - 09.2022

Assistant Manager

Journeys shoes store
10.2021 - 02.2022

Homeowner warranty rep

Cascade Windows
09.2017 - 02.2018

Internet Sales Manager

Riverview Toyota
01.2017 - 04.2021

BDC REP

RideNow Powersports
05.2014 - 02.2015

Personal Assistant

All Out Aerial
01.2010 - 05.2012

High School -

International Commerce High School

Certificate - Dental Hygiene

American Institute of Dental Assisting

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Whitney Lewis