Wayne Talbot
Grant Thornton
Dublin
19
years of professional experience
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Work History
IT Manager
3 Years 9 Months- Managed IT operations, ensuring system availability, security, and support responsiveness.
- Documented policies, procedures, and support workflows to improve consistency and compliance.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Led IT projects, collaborating with stakeholders to deliver timely system enhancements.
- Implemented access controls and security protocols to protect sensitive business data.
- Managed AV solutions across multiple offices. Worked directly with vendors on procurement and design of AV spaces. Included included full office fit outs from beginning of build to installation. Led full AV support team in house, while working with 3rd party support for platforms
- Managed Mobility within the firm. Oversaw procurement, implementation and support across entire firm.
Senior Support Engineer
8 Years 11 Months- Resolved escalated incidents across Windows, Microsoft 365, and network connectivity environments.
- Diagnosed endpoint, VPN, and printer failures using remote support and troubleshooting tools.
- Supported ServiceNow ticket queues, prioritizing requests and maintaining accurate issue documentation.
- Supported AV implementation and upkeep within the firm.
- Main point of support for all AV platforms within the firm, which included MS Teams, Webex, and Polycom
- Managed a small team of Level 1 support technicians as part of a larger Service Desk platform
- Supported MDM rollout and management throughout the firm.
Level 1 Technician
6 Years 2 Months- Supported end users with hardware, software, and connectivity issues across desktop and remote environments.
- Resolved level 1 incidents and service requests through ticketing systems, maintaining accurate documentation and timely escalation.
- Provisioned accounts, resets, and access permissions in Active Directory while following security and authentication procedures.
- Provisioned accounts, resets, and access permissions while following security and authentication procedures.
- Supported onboarding of new staff within the firm with IT training and guidance.
Skills
IT asset management
IT procurement
IT budgeting
Team leadership
Cross-functional collaboration
Vendor management
Regulatory compliance
Change control
Documentation management
Team development
Collaborative teamwork
Knowledge management
Timeline
IT Manager
Grant Thornton
01.2023 - CurrentRead More
Senior Support Engineer
Grant Thornton
01.2014 - 12.2022Read More
Level 1 Technician
Grant Thornton
11.2007 - 01.2014Read More