WAYNE REYNOLDS
Duty Manager
Cork,Ireland
Summary
Accomplished leader with proven expertise in management, customer service, and event coordination. Successfully oversees restaurant operations and banquet management, ensuring flawless event execution. Strong communicator with a focus on operational efficiency and enhancing guest experiences. Dedicated to leveraging skills to achieve exceptional results in fast-paced hospitality settings.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Duty Manager
Rochestown Park Hotel
Cork, County Cork
05.2025 - 01.2026
- Delivered multiple large-scale events weekly for over 500 guests, ensuring high satisfaction.
- Oversaw banqueting operations in four-star hotel, maintaining elevated service standards.
- Coordinated teams of 20-50 staff during peak periods to maximise operational efficiency.
- Facilitated seamless execution of events through effective liaison with clients and suppliers.
- Ensured strict adherence to health and safety regulations at all times.
- Addressed guest concerns promptly, improving overall experience and retention rates.
- Implemented strategic staff scheduling to reduce labour costs effectively.
- Contributed to successful high-profile corporate events, securing ongoing partnerships.
Duty Manager
The Address Cork
Cork, County Cork
06.2024 - 05.2025
- Led team of over 60 members, enhancing efficiency and collaboration.
- Oversaw daily operations to ensure effective functionality.
- Managed staff performance to maintain high operational standards.
- Resolved customer service complaints and conflicts efficiently.
- Ensured compliance with health, safety, and security protocols.
- Monitored inventory levels to optimise supply management.
- Assisted in financial transactions for accurate reporting.
- Liaised with senior management to implement critical policies.
Funeral Assistant
O' Connor Bros Funeral Home
Cork, County Cork
10.2022 - 06.2024
- Coordinated funeral services, ensuring meticulous attention to detail and high standards.
- Assisted Funeral Directors with service preparation and facility readiness for visitations.
- Transported remains via hearse and ambulance, maintaining dignity throughout.
- Directed mourners to seating areas with professionalism and empathy.
- Aided in dressing and preserving deceased, ensuring respectful presentation.
- Instructed and arranged pallbearers, serving actively when required.
- Set up and removed funeral equipment efficiently, facilitating smooth operations.
- Maintained strict accuracy in documentation, ensuring regulatory compliance.
- Coordinated transportation of bodies to crematoriums or burial sites for timely ceremonies.
Factory Worker
Boston Scientific
Cork, County Cork
08.2008 - 01.2024
- Executed medical product development by strictly adhering to processes and protocols.
- Achieved manufacturing goals while meeting all performance metrics.
- Ensured compliance with quality standards and manufacturing requirements.
- Collaborated effectively with team members and cross-functional groups.
- Maintained meticulous records to support production accuracy.
- Complied with safety protocols and sanitisation guidelines.
- Acquired comprehensive knowledge of relevant processes and policies.
- Completed all required Boston Scientific Core and site-specific training successfully.
- Trusted, reliable team member in regulated medical environment.
- Ensured cleanliness by diligently following GMP cleaning procedures.
Education
Certificate of Higher Education - Counselling & Psychotherapy
PCI College
Cork, County Cork 01.2018 - 07.2018
Skills
- Leadership and management
- Customer service excellence
- Event coordination
- Effective communication
- Driving proficiency
- Restaurant operations
- Banquet management
- Problem-solving
- Team collaboration
- Time management
- Venue maintenance supervision
- Complaint handling excellence
- Team engagement
- Hospitality
- Staff management
- Staff rota management
Certification
Certificate in Counselling and Psychotherapy, 2020-02-01, 2020-08-31, Basic Counselling Skills (active listening, empathy, open questioning), Theories of Personality and Psychotherapy (e.g. Freud, Rogers, CBT, etc.), Ethics and Confidentiality in Counselling Practice, Understanding Mental Health and Psychological Disorders, Communication and Relationship Building, Client-Centred and Solution-Focused Approaches, Crisis Intervention and Risk Assessment, Self-awareness and Reflective Practice, Boundaries and Professionalism in Therapy, Cultural Sensitivity and Diversity in Counselling
Affiliations
- Organising
- Going for walks
Custom Section
- First Aid Training, 04/1/2025
- Fire Training, 21/072025
References
- Brian O'Connor, (086) 827 9725, Jerh O' Connor's, Funeral home
- Jan Mitchell, (085) 2702619, The Address, Military Hill
Timeline
Duty Manager
Rochestown Park Hotel
05.2025 - 01.2026
Duty Manager
The Address Cork
06.2024 - 05.2025
Funeral Assistant
O' Connor Bros Funeral Home
10.2022 - 06.2024
Certificate of Higher Education - Counselling & Psychotherapy
PCI College
01.2018 - 07.2018
Factory Worker
Boston Scientific
08.2008 - 01.2024