Wayne Jackson

WAREHOUSE MANAGER

• Accepting Deliveries daily from 6-7 suppliers.
• Checking these deliveries are correct, both in quantities and for damages where needed.
• Label products and store correctly in the warehouse.
• Organise parts to be delivered on our vans, and arranging the quickest and best route for our customers for these parts to delivered.
• Speak to relevant suppliers about returns, either damages or cancelled orders.
• Occasionally deliver parts when needed as busy periods where necessary.

SALES MANAGER

• Take inbound calls and emails from customers for orders, find the correct part from stock or to order from aftermarket and genuine products suppliers, ensuring we get best price for the customer and the company.
• Using systems e.g Partslink, to make sure the part we supply the customer is the correct first time.
• Being account manager for the 5 biggest customers, using Audatex to supply parts when these customers needs parts.
• Handling customers calmly when they encounter a problem, and rectifying straight away where possible.
• Pricing products, keeping up to date with competitors prices to keep our prices the best for our customers.
• Hit daily sales targets, for both Sales and Gross Profit.
• Generating invoices daily.
• Creating quotes daily, and chasing these quotes by phone or email to turn in orders.
• Generating purchase orders daily.
• Taking payments over the phone, dealing with customers at the trade counter and taking card/cash payments in person.
• Issuing credits where needed in a timely manor.
• Organising couriers to for parts to be sent out of our van delivery range.
• Calling old and new customers, advising of offers where possible, making sure to maintain there business.
• Managed team of 3 staff, driving performance with motivational strategies to exceed sales targets.

• Spoke to customers regarding late payments or failure to pay monthly arrangements, both for residential and commercial.
• Take payments for these bills where possible.
• Hit weekly/monthly targets, including volume of calls taken, payments taken and payment arrangements that were successfully being upheld.
• If unable to make payment, find solutions for the customer to make payment/s. This would include going through customers finances, and understanding why in the situation they find themselves in.
• Make payment arrangements with customers, finding the best solution for both the customer and my employer also.
• Follow up this arrangements, if they default chase up the customer.
• If no further progress, take court action to receive payments by liaising with courts.

• Managed the biggest Grocery Department in the company, managing over 50 staff, covering daytime and through the night shifts.
• Hit and exceed sales targets of over 350k a week, through maximising stock availability and limiting waste.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances through precise ordering, taking sales figures of products into account.
• Handled customer complaints, ensuring satisfactory resolution in each case.
• Improved store layout to enhance shopping experience for customers.
• Maintained high standards of cleanliness throughout the store.
• Created seasonal sales plans with varying stock and promotional strategies.