Warren Murphy
Dublin 15
Summary
Adept Solutions Specialist with a proven track record at Bryan S Ryan, I excel in system troubleshooting and fostering customer relationships. Leveraging technical support expertise and effective communication, I've significantly enhanced customer satisfaction. My collaborative approach and innovative problem-solving skills have driven successful project completions and service excellence.
Overview
20
20
years of professional experience
Work History
Solutions Specialist
Bryan S Ryan
Dublin
04.2019 - Current
- Maintained positive working relationship with fellow staff and management.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Ensured compliance with industry regulations during solution implementation.
- Coordinated with vendors regarding supply chain management issues.
- Troubleshot customer devices and diagnosed malfunctions.
- Oversaw daily performance of computer systems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Collaborated with other departments to ensure successful project completion.
- Provided technical advice on product usage and troubleshooting.
- Evaluated software or hardware to recommend improvements or upgrades.
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Made targeted product and service recommendations based on customer needs.
- Tracked inventory levels to ensure sufficient stock availability at all times.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Documented customer interactions, outcomes, and feedback for future reference.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Technician
Ergo Services (Ergo Group)
Dublin
01.2005 - 03.2015
- Maintained accurate records of service calls, repairs, and parts used.
- Installed new components or replaced defective parts to restore functionality.
- Diagnosed problems and determined solutions for various customer issues.
- Adhered to quality assurance procedures during every stage of the service process.
- Provided training on the safe usage of equipment when needed.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Communicated with vendors regarding supply orders and delivery timelines.
- Resolved software-related issues by troubleshooting programs and applications.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Reconditioned and repaired machine systems and components to return to operation.
- Conducted service appointments to diagnose and fix problems.
- Performed onsite repair of equipment at customer locations.
- Provided technical support to customers over the phone and in person.
- Collaborated with team members to complete projects efficiently and effectively.
- Conducted preventive maintenance on a variety of machines and systems.
- Trained new team members on service processes to increase productivity.
Education
Blakestown Community School
Dublin 15Skills
- Technical support
- Equipment installation
- System troubleshooting
- Software evaluation
- Quality assurance
- Customer relationship management
- Project coordination
- Inventory management
- Effective communication
- Team collaboration
- De-escalation techniques
- Software troubleshooting
- Diagnosing device issues
- Product demonstration
- Product knowledge
- Creative solutions
- Updating software
- Remote technical support
- Technical issues analysis
- Hardware configuration
- Software installation
- Collaborative team player
Timeline
Solutions Specialist
Bryan S Ryan
04.2019 - Current
Service Technician
Ergo Services (Ergo Group)
01.2005 - 03.2015
Blakestown Community School
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