Neha Wali

• Developed comprehensive roadmaps, design scalable solutions, and evaluate emerging technologies to assess their suitability for Virgin Media Ireland's transformative, twin-push into fibre infrastructure and wholesale business.
• Conducted proof-of-concept (POC) and pilot projects to validate the performance, scalability, and interoperability of new platforms like Snowflake, Amazon SES, Send Grid, Pega Chat, LivePerson, Sweepr etc.
• Led the software development team in creating the in-house credit scoring software for both mobile and cable customers that increased customer engagement by 35%
• Contributed in modernizing the VMI data infrastructure by ensured seamless system integration with Snowflake and smooth migration of existing data models from the legacy infrastructure to Snowflake data cloud.
• Collaborated with clients to gather requirements, conduct workshops, and present proposed solution designs.
• Mitigated risks through thorough analysis of potential issues and proactive development of contingency plans.

Accomplishments:

• Played a key role in delivering numerous architectural artifacts and managing third parties in an ongoing three-year program to roll out full-fiber-based services and a wholesale business line.
• Played an integral role in the delivery of the Pega Customer Decision Hub and Pega Chat functionality for the Agent Desktop. Understood existing business processes and worked on the To-Be workflows, which helped provide agents with the ‘next best action' when talking to customers. Worked on use cases aimed at improving the cross-sell/up-sell experience of the customer and preventing churn.
• Created and designed a new Confluence documentation space for storing and organizing architectural and solution documentation.

• Promoted collaboration between cross-functional teams by serving as a liaison between developers, product managers, and stakeholders during all phases of projects.
• Interfaced directly with the business owner, POBA(s) (Product Owner/Business Analyst), and all other stakeholders to determine solution requirements.
• Generated high-level solutions and detailed technical system designs based on business requirements and other constraints.
• Ensured the set of requirements was consistent, complete, correct, and operationally defined.
• Liaised with the implementation team to resolve any problems arising during design or implementation in accordance with fundamental design concepts and users' needs and constraints.
• Ensured the development of a robust and extensible design.

Accomplishments:

• Played an integral role in the successful delivery of the Digital First program, which included the launch of the Pega Agent Desktop for CSRs by harmonizing all the APIs and data to provide customer service agents with a comprehensive 360-degree view of the customer.
• Delivered approximately 35-50 HLAs/HLSAs for key Virgin Media projects and actively maintained the document repositories on our Confluence site.
• Stepped up to be the Architecture representative in the weekly PMO Demand meeting and the subsequent HLA prioritization sessions, working with the team to manage HLA delivery progress and timelines.
• Managed team affairs during a management transition in 2020, receiving high praise from senior management for smooth management skills.
• Played a key role in defining architectural readiness for program increments by liaising bi-weekly with technical and business stakeholders.
• Known for being proactive and resolving issues as they arise.

• Liaised extensively with external or internal project stakeholders and 3rd parties on technical and business basis.
• Translated requirements and requests into highly specified technical documentation including solution/functional design documents, project briefs and impact analysis statements.
• Managed technical solution development and delivery from requirements discussion and analysis to deployment and warranty.
• Identified options for potential solutions and assessing them for technical and business suitability as well as financial and delivery schedule viability
• Defined technical project scope, goals and deliverables that support business goals in collaboration with delivery teams, QA teams, business owners and stakeholders.
• Effectively communicated project expectations to management, team members and stakeholders in a timely and clear fashion.
• Identified, communicated and managed issues and risks as they arise.
• Tracked and reported on technical milestones and deliverables.

• Worked as a senior developer. Responsible for managing complete software development life cycle (SDLC) including : Requirement
  Analysis, Solution Design, Feature Development, Implementation, Unit Testing , Integration & Debugging.
• Designing, building, and maintaining reliable and efficient code to develop UNIX applications/solutions using EPM (CSG SingleView proprietary
  language)/C++ and Perl.
• Preparing High Level Design (HLD) & Low-Level Design (LLD)
  documents as per functional specifications.
• Working closely with business, development, project management and quality assurance teams in the overall delivery of solutions.
• Optimized module development processes, leading to increased efficiency and better quality outcomes.
• Facilitating and participating in workshops with key business stakeholders to develop requirements.
• Analysis of new feature requirements and breaking them down into User Stories to be implemented.
• Preparing presentations for scrum ceremonies like sprint planning,
  retrospectives
• Mentoring less experienced team members.
• Organizing and presenting monthly Tech Talks.
  

Accomplishments:

• Completed Single View 9.0/10.0 (CSG Billing Product) Certification with a high score of 85/100. Single View enablement program is the onboarding program for Mindtree minds who are staffed in the CSGI account.
• Received A-Team Award for exemplary hard work, dedication and professionalism in completing the development iterations on time and against all odds with minimum issues for -> Siyakhula MTNSA , South Africa Project -> Freedom Mobile, Canada Sy Project

• Over 5 years of hands-on C++ development experience, designing and implementing end-to-end features and solutions for multiple Telecom Service Providers.
• Prepared High-Level Design (HLD) and Low-Level Design (LLD) documents as per functional specifications.
• Interacted with clients and business leaders for requirements gathering and analysis.
• Worked closely with technology teams, gathering requirements and transforming them into functional requirements.
• Conducted team capacity planning and work allocation based on project requirements.
• Developed scalable and maintainable code, ensuring the long-term stability of the software.
• Enhanced user experience with intuitive interface design and responsive web applications.
• Shared regular project status updates with management, clients, and stakeholders to keep them informed about project progress.
• Led and monitored the performance of team members to ensure excellence in project operations.

Accomplishments:

• I was recognized as a Product Expert with strong knowledge of OCS 1.2 (Online Charging System), CBS 5.5 (Convergent Billing System), Huawei iPCRF, and NGBSS.
• Supported the delivery of IT Transformation Projects where legacy systems were replaced by the Huawei BSS Suite, including modules like CBS, CRM, IPCC, PRM (Partner Relationship Management), Mediation, and UVC (Universal Voucher Center).
• Worked as the CBS Team SPOC in the CBS 5.5 R&D Customization Team, supporting 6 projects simultaneously (Sierra Leone Airtel, Uganda Airtel, India Airtel, Ghana Globacom, Benin, and Gambia Cell); developed features and fixed OOTB (Baseline) defects.
• Played a key role in the successful migration and replacement of the legacy system (Ericsson) in the Maharashtra and Mumbai Circle of India.
• Was pivotal in troubleshooting critical issues in the production environment during go-live phases, which was highly appreciated by Huawei leaders.
• Was one of the key members (team size: 3) of the Huawei iPCRF Team, responsible for replacing the legacy (Nokia) PCRF and making Huawei iPCRF live in Maharashtra, Mumbai, and Gujarat Circle (India); was highly appreciated for troubleshooting critical issues independently and on time.
• Was responsible for all client interactions pertaining to requirement gathering and solutioning for the complete Huawei NGBSS3.3 suite with CBS5.5 and CRM3.3 version, along with other components like UVC, EVC, IPCC, BI, ECare, Provisioning, and Mediation, with the Bakcell IT and Business teams.
• Led a team of 6 members and was appreciated by both Bakcell and Huawei management during the Bakcell, Baku (Onsite) Project; played a pivotal role in the successful cutover from the legacy AMDOCS platform in a record time of 13 months with many parties involved, including Bakcell IT & Business departments, ITWorx, Accenture, and multiple third-party vendors.
• Conducted training sessions and proactively imparted training to new joiners and cross-functional teams on CBS 5.5 and OCS 1.2 (Huawei products/solutions).