VRISHANK NARSIPUR VASUDEV
Summary
A seasoned Senior Engineer with 5+ years of comprehensive experience in IT support and infrastructure management. Skilled in troubleshooting, maintaining, and optimizing IT systems to ensure seamless operations.
Expertise includes network administration, server management, virtualization, and cloud technologies.
Proficient in delivering technical support, managing complex IT environments, and driving continuous improvement in system performance and security. Strong problem-solving abilities, leadership skills, and a proven track record of implementing cost-effective infrastructure solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Security officer (Part time)
Integrity Security
DUBLIN, IRELAND
02.2024 - Current
- Ensure compliance with the organization’s security policies and procedures.
- Verify identification and ensure proper sign-in and sign-out procedures.
- Prevent unauthorized entry to restricted areas.
- Report violations and recommend improvements to enhance safety.
- Educate employees about security protocols and emergency response procedures.
- Participate in regular security drills and training sessions.
- Maintain logs of daily activities, including security checks, incidents, and any irregularities.
Senior Engineer - CS
Enphase Energy
BANGALORE , INDIA
08.2021 - 08.2023
- Implemented a peer review process for complex support cases, enhancing problem-solving accuracy and team collaboration.
- Proactively reduced mean time to resolution (MTTR) for all incident types, ensuring swift and efficient issue resolution.
- Reviewed and updated support policies and procedures, maintaining compliance with industry standards and best practices.
- Coordinated with product development teams to relay customer feedback, driving improvements in product reliability.
- Established a system for monitoring and reporting on service level agreements SLAs, maintaining accountability and transparency.
- Strong background in Linux system administration and engineering, with hands-on experience managing and troubleshooting Linux-based environments
- Oversaw the creation of a knowledge base, significantly reducing repeat inquiries and streamlining support processes.
- Pioneered a remote support strategy, extending service hours and increasing accessibility for international customers.
- Assisting with the activation of new Enphase sites as needed.
- Assisted in Agile sprints resulting in the advancement of business processes and technologies.
- Documenting all activity in a central CRM/Help Desk software platform (Salesforce)
- Generated reports and dashboards to present data findings to stakeholders
- Analyzed data to identify trends, patterns, and insights that can inform business decisions.
Senior Infrastructure associate
SUTHERLAND GLOBAL
BANGALORE , INDIA
11.2019 - 07.2021
- Coordinated with stakeholders to gather requirements and tailor infrastructure solutions to meet specific organisational needs.
- Analysed performance metrics to identify bottlenecks and implement strategic improvements, achieving superior service levels.
- Received complaints and feedback from site personnel and contacted project stakeholders to resolve complex problems.
- Proficient in Agile software development practices, including Scrum for efficient project execution and delivery.
- Maintained project materials, including blueprints, schematics and specifications.
- Experienced in automating cloud infrastructure and services on Amazon Web Services (AWS).
- Handling and configuring VPN access issues with various employees based on designation levels within Electric.
- Created, maintained, and reviewed comprehensive documentation while developing new standard operating procedures to ensure consistency and efficiency.
- Identified and resolve database issues promptly to minimize downtime.
- Provided ongoing support and troubleshooting for database-related problems.
- Knowledge of connectivity interfaces like WIFI, TCP/IP networking, DNS, DHCP, VPN.
- Built in advance end-user troubleshooting on desktop support on Windows, Mac systems, related software, cloud printers, networks, remote access and connectivity.
- Assisting new hires and acting as helping hand by providing one-on-one support regarding the process and procedure
IT Analyst
CAMEO GLOBAL COMMUNICATIONS PVT LTD - CISCO SYSTEM
BANGALORE , INDIA
05.2018 - 11.2019
- Conducted in-depth consultations with clients to understand technology needs and implement projects that achieve requirements.
- Streamlined data management processes, resulting in increased accuracy and accessibility of information.
- Assessed user feedback to identify areas for system enhancement and refinement.
- Interact with global Cisco clients, assisting remotely for finding resolutions for the queries.
- Serve as level 2 technical support for medium to high level problem resolution on Windows Operating Systems,Windows networking / MAC OS environments and associated admin tools and applications.
- Technically identify and support Cisco applications, hardware and software issues.
- VPN profile handling and configuring access to various employees based on designation levels within Cisco.
- Experience on Service Access Management(SaaS) for Cisco employees depending on their roles and responsibilities.
- Planned and execute data migration projects to move data between systems.
- Integrated data from various sources to create a unified data environment.
- Assist in accessing the Oracle suites on the browsers and changing the security levels of Java according to the suites for a better performance
Education
Master of Science - Business Analytics
Dublin Business School
Master of Science - Master of Computer Applications (MCA)
Visvesvaraya Technological University
Bachelor of Science - Bachelor of Computer Applications
PES Institute of Technology
Skills
- Core competencies: Stakeholder Engagement, Client management, Reporting, Performance focused, Growth Oriented, Client-driven
- Programming Language: Python, Shell, Bash
- Database: SQL, CRM (Salesforce), Oracle Sales Cloud (CRM)
- Agile Methodologies: Scrum, Kanban
- Cloud Platforms: Amazon Web Services (AWS)
- Web Technologies: HTML5, CSS
- Logging and Monitoring: Datadog, CloudWatch
- DevOps Version Control: Git
- Applications: MS-office suite, Google sheets, MS-Excel spreadsheets, (VLOOKUP, Macros, Pivot tables, VBA, VLookup), MS Project Planner
- Tools: PowerBI, Tableau, MS Share-point, Microsoft office365, Asana
Certification
- Completed Data Lakes Certification from EMC2 through Edx
- Completed Scrum Master Assessment through LearnTube
Accomplishments
- Awarded Best Performer for Cisco Quarterly Performance
- Awarded Best Sutherland Employee of the Month (Oct 2020) in the L1 Support for Electric AI Project
Custom
other,Bangalore,India,other,Bangalore,India,other,Dublin, L
Timeline
Security officer (Part time)
Integrity Security
02.2024 - Current
Senior Engineer - CS
Enphase Energy
08.2021 - 08.2023
Senior Infrastructure associate
SUTHERLAND GLOBAL
11.2019 - 07.2021
IT Analyst
CAMEO GLOBAL COMMUNICATIONS PVT LTD - CISCO SYSTEM
05.2018 - 11.2019
Master of Science - Business Analytics
Dublin Business School
Master of Science - Master of Computer Applications (MCA)
Visvesvaraya Technological University
Bachelor of Science - Bachelor of Computer Applications
PES Institute of Technology
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