Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
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Vladimir Strapac

Carrington Northwood,Ireland

Summary

Experienced hospitality professional with expertise in beverage and cocktail creation, stock management, and customer service excellence. Skilled in developing innovative cocktail menus, training staff, and ensuring seamless operations through reservation systems and POS systems. Demonstrates a positive and professional attitude, strong customer orientation, and proficiency in complaint resolution and food and wine pairing. Adept at maintaining customer data confidentiality and leveraging digital ordering systems to enhance service efficiency. Committed to fostering teamwork and delivering exceptional guest experiences while continuously expanding industry knowledge.

Overview

8
8
years of professional experience

Work History

Head waiter

Jean-Georges at The Leinster
Dublin, Ireland
03.2024 - Current
  • Reduced wait times with efficient seating arrangements.
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Streamlined table turnover processes, enhancing operational efficiency.
  • Coordinated large party reservations to accommodate high-volume business periods.
  • Trained new staff members, promoting consistent service standards across the team.
  • Assisted in menu development for improved guest satisfaction.
  • Managed staff rota to ensure adequate coverage during peak hours.
  • Followed food hygiene and safety procedures in line with requirements.
  • Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
  • Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.

waiter

Au Café Restaurant
05.2021 - 12.2023
  • Providing excellent wait service to ensure satisfaction of all customers
  • Prepare tables by setting up linens, silverware and glasses
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software
  • Attending on events
  • Training new staff members

bartender

The Devlin Hotel
02.2020 - 08.2020
  • Provided costumer service
  • Mixing and preparing cocktails
  • Responsible for running of bars
  • Creating seasonal cocktail menu
  • Attending on events

bartender

The Spencer Hotel
10.2017 - 01.2020
  • Provided costumer service
  • Mixing and preparing cocktails
  • Responsible for running of bars
  • Creating seasonal cocktail menu
  • Attending on events
  • Training new staff members

bartender assistant

South William Bar
04.2017 - 09.2017
  • Responsible for running of the bar/barback
  • Cooperating with bartenders
  • Helping with preparation of bar
  • Keeping my station and behind bar neat and clean

Education

Secondary vocation school of food - Marketing management

Secondary vocation school of food
01.2007 - 1 2011

Skills

  • Friendly
  • Enthusiasm for work
  • Communicative
  • Customer orientation
  • Responsible
  • Knowledge about beverages and cocktails
  • Team-player
  • Creating cocktail menu
  • Positive and professional attitude
  • Stock management and inventory check
  • Fast learner
  • Cash management
  • Hard worker
  • Training new staff
  • Flexible
  • Reservation system operation
  • Customer data confidentiality
  • Digital ordering systems usage
  • Staff training delivery
  • POS Systems
  • Complaint resolution
  • Food and wine pairing

Languages

Slovak
English
Czech
Polish

Custom

  • Travelling
  • Self-education
  • Reading books
  • Relaxing
  • Music
  • Cycling

Timeline

Head waiter

Jean-Georges at The Leinster
03.2024 - Current

waiter

Au Café Restaurant
05.2021 - 12.2023

bartender

The Devlin Hotel
02.2020 - 08.2020

bartender

The Spencer Hotel
10.2017 - 01.2020

bartender assistant

South William Bar
04.2017 - 09.2017

Secondary vocation school of food - Marketing management

Secondary vocation school of food
01.2007 - 1 2011

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Vladimir Strapac