Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vlada Coca

Newbridge

Summary

Accomplished professional training in safety procedures for the aviation industry. Effectively handles all types of situations and remains calm under pressure. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Cabin Crew

TUI Airline
2023.05 - Current
  • Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
  • Administered first aid on passengers experiencing medical emergencies, such as [Type] and [Type] emergencies.
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
  • Promoted and sold duty-free goods to passengers.

Head Waitress

Il Ponte Nuovo
2022.05 - 2023.01
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.

Sales Assistant

Fields the Jeweller
2021.10 - 2022.03
  • Agreed with customers about delivery, service of goods and other post-sales processes.
  • Handled customer expectations professionally, anticipating and addressing needs and desires.
  • Provided customers with detailed information on watches and jewellery, explaining different brands and models, characteristics and features.
  • Organised contents of storage area to improve inflow and outflow of stored items.
  • Took in purchase orders for items requested by customers not in-store.

Nail Bar

Sugar Dolls
2020.11 - 2021.10
  • Created visual nail designs based on customer requests.
  • Gave high-quality manicures and pedicures, tailoring treatments to clients' preferences.
  • Carried out patch tests in line with salon procedures.
  • Covered front desk when required, booking appointments and answering phone calls.
  • Promoted and sold beauty products, giving demonstrations and recommendations as necessary.

Education

Leaving Certificate -

St. Conleths Community College
Newbridge Co. Kildare
2016

Skills

  • Spreadsheets
  • Upselling expertise
  • Confident communicator
  • Fashion and styling expertise
  • Customer service oriented
  • Product promotions
  • Working tills
  • Great communication skills
  • Attention to details
  • People skills, excellent interpersonal skills

Timeline

Cabin Crew

TUI Airline
2023.05 - Current

Head Waitress

Il Ponte Nuovo
2022.05 - 2023.01

Sales Assistant

Fields the Jeweller
2021.10 - 2022.03

Nail Bar

Sugar Dolls
2020.11 - 2021.10

Leaving Certificate -

St. Conleths Community College
Vlada Coca