Summary
Overview
Work History
Education
Skills
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Accomplishments
Timeline
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Vivienne George

Dublin,Ireland

Summary

Experienced professional with a strong background in retail marketing strategy and campaign management. Demonstrates expertise in consultative selling, creativity, and problem solving, complemented by robust skills in data analysis and project management. Proven track record in content creation, digital marketing and analysis, and customer relationship management. Adept at leveraging product and competitor market knowledge to drive optimisation and enhance stakeholder management. Exceptional communication and presentation abilities, with a focus on adaptability and achieving strategic goals.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

VodaPro

Vodafone
Dublin, Ireland
03.2025 - 04.2025
  • Deliver expert-level support and close over €10000/month in tech sales (including SAAS products, accessories, and network services), consistently exceeding individual KPIs by 20%.
  • Lead and coach a team of retail staff, improving product launches, promotion and data transfer accuracy by 30% through structured training and adoption of sales methodologies.
  • Drive digital adoption and customer satisfaction, achieving a 95%+ customer NPS by segmenting needs and delivering tailored tech and connectivity solutions.
  • Execute product launch trainings and knowledge-sharing sessions, reducing time-to-competence for new tech rollouts by 40%, enhancing cross-selling effectiveness.
  • Lead and optimise in-store trade-in initiative, contributing to over €5000/month in device upgrades while advancing Vodafone’s sustainability goals; achieved 100%+ of trade-in KPIs consistently through staff coaching, accurate processing, and upselling strategies

Retail Sales Advisor

Vodafone
Dublin, Ireland
04.2024 - 02.2025
  • Subject matter expert with profound experience in objection handling and negotiating contracts, contributing to store sales enablement and development by over 100%.
  • Demonstrate strong communication skills by enhancing customer experience throughout the product lifecycle and offering technical expertise, consistently achieving over 120% of KPIs.
  • Showcase strong ability to multitask and demonstrate initiative by supporting sales operations in 7 stores across Dublin during peak periods and staff shortages, ensuring seamless customer service and enhanced performance.
  • Create compelling social media and retail marketing content to promote retail operations and product offerings.

Product Specialist

Dell Technologies UK and Ireland
07.2021 - 11.2022
  • Created marketing reports and presentations driving a 10.31% yearly growth on client product lines, promoting greater visibility and enhanced staff engagement for retail channel teams and inside sales teams across UK and Ireland.
  • Earned 2 Inspire awards for providing streamlined IT, software and product solutions, resolving customer queries and utilising Marketing Technology for developing personas and ensuring best practices core among sales teams.
  • Conducted market research for over 250 clients, offering inclusive solutions within budgets and inventory constraints.
  • Managed client data and assessed pipelines and customer accounts using Salesforce, SQL and Microsoft Office Suite.
  • Achieved 120% commission by proactively delivering high-quality technical advice through effective communication, process implementation and development.
  • Organised events, training and mentor sessions for 25 Europe hires, as a Cohort Lead for the RGX EMEA programme.

Education

Bachelor of Commerce Honors -

St. Francis College for Women
06.2018 - 06.2021

MSc - Marketing

Trinity College Dublin
09.2023 - 09.2024

Skills

  • Retail Marketing Strategy
  • Campaign Management
  • Consultative Selling
  • Creativity
  • Problem Solving
  • Data Analysis
  • Project Management
  • Content Creation
  • Digital Marketing and Analysis
  • Customer Relationship Management
  • Product and Competitor Market Knowledge
  • Adaptability
  • Communication and Presentation
  • Stakeholder Management
  • Optimisation

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Accomplishments

  • Recognised by store managers for 'living the spirit of Vodafone' by assisting with retail operations at various stores.
  • Won 2 Dell Inspire awards for being the 'best product specialist' delivering high-quality technical advice to different teams.

Timeline

VodaPro

Vodafone
03.2025 - 04.2025

Retail Sales Advisor

Vodafone
04.2024 - 02.2025

MSc - Marketing

Trinity College Dublin
09.2023 - 09.2024

Product Specialist

Dell Technologies UK and Ireland
07.2021 - 11.2022

Bachelor of Commerce Honors -

St. Francis College for Women
06.2018 - 06.2021

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Vivienne George