Vitalina Diakov
Ballymore Eustace,Kildare
Summary
Friendly and hardworking candidate with a strong background in customer experience, problem-solving, and relationship management. Passionate about transitioning into marketing, leveraging expertise in communication, brand representation, and consumer engagement. Skilled in event coordination, and sales strategies, with a keen eye for market trends and digital marketing techniques. Eager to apply hospitality-driven insights to a marketing role, bringing a unique perspective on audience engagement and brand storytelling.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
Duty Manager
Tulfarris Hotel & Golf Resort
Co.Wicklow
06.2023 - Current
- Interact positively with customers, effectively promoting restaurant, bar, banqueting, conference facilities, and services.
- Complete Daily Cover Reports on Hotsoft.
- Conducted open-day interviews for future employees and employee reviews
- Write end-of-shift reports on Alkimii to facilitate service continuity.
- Handled guest complaints to protect brand reputation.
- Design event set-up and displays to match client requests.
- Facilitate smooth running of events averaging over 100 guests.
- Trained with reception, sales, and accommodation departments to help when needed.
- Oversee stock checks and reordering, ensuring product availability at all times.
- Attend weekly HOD meetings to discuss goals and budgets.
Accommodation Supervisor
Tulfarris Hotel & Golf Resort
Co. Wicklow
10.2021 - 06.2023
- Clean rooms that meet hotel standards.
- Confirm up to 80 rooms are ready in the hotel system after being carefully checked.
- Oversee up to 10 employees' work to ensure that tasks are up to required quality.
- Liaising daily with senior management and floor staff.
- Building excellent relationships, reporting, and maintaining efficient communication with management to ensure key targets are achieved on customers' behaviour.
- Oversaw inventory and stock management, optimising levels for operational continuity.
Cashier
Eurostar Discount Store, Blessington
Co. Wicklow
06.2020 - 10.2021
- Operated cash registers with proficiency during high-volume shopping times.
- Processed sales and refund transactions efficiently to reduce customer waiting times.
- Displayed and restocked merchandise by following brand guidelines.
- Performed accurate cash counts at store opening and closing.
- Attentive and available to customers in order to answer or assist any questions or queries theymay have.
- Took initiative in restocking shelves during downtime, enhancing product availability.
Education
Bachelor of Business Studies - Marketing
Dublin City University
Ireland 09.2021 - 05.2025
Leaving certificate -
St.Kevin's Community College Dunlavin
Co. WicklowSkills
- Self-motivated
- Organisation
- Communicating with clients
- Problem Solving
- Time management
- Russian language
- Training
- Excel
References
Darragh O'Toole: Property Manager- 087 630 8170
Arnold Mandiangu: Operation Manager- 087 146 8517
Derek Bellini: Food and Beverage Manager- 087 069 8742
Timeline
Duty Manager
Tulfarris Hotel & Golf Resort
06.2023 - Current
Accommodation Supervisor
Tulfarris Hotel & Golf Resort
10.2021 - 06.2023
Bachelor of Business Studies - Marketing
Dublin City University
09.2021 - 05.2025
Cashier
Eurostar Discount Store, Blessington
06.2020 - 10.2021
Leaving certificate -
St.Kevin's Community College Dunlavin
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