Accomplished Senior Store Manager with a proven track record at Flying Tiger, enhancing customer experience and managing a high turnover store. Skilled in inventory control and staff management, I excel in creating efficient, team-oriented environments. My detail-oriented approach and managerial expertise drive performance and exceed sales goals, embodying trustworthiness and efficiency.
Overview
20
20
years of professional experience
Work History
Senior Store Manager
Flying Tiger
Dublin, Stephen's Green S/c
08.2017 - Current
Created a safe, clean, and shoppable experience for customers.
Ensured the shop is merchandised according to the company's guidelines, stocked, and labeled.
Maintained consistent communication with the Area Manager and the Support Office.
Payroll, admin, and management meetings regarding store goals and performance.
Completed multiple trainings to improve my leadership and management styles.
Ensured compliance with company policies and procedures regarding safety, security, cash handling.
Resolved customer complaints in an efficient and professional manner.
Delegated work to staff, setting priorities and goals.
Managed inventory control systems to ensure optimal stock levels at all times.
Created weekly schedules to ensure adequate coverage of the store.
Store Manager
Only
Liffey Valley
08.2015 - 06.2017
Develop and implement plans to maximise sales and meet or exceed goals and objectives
Set targets for team, drive hourly and daily expectations
Create a positive culture and atmosphere within the store
Cost control including payroll, stock and miscellaneous expenses
Lead team by example in providing excellent customer service
Recruit, train, develop and motivate employees
Accepting and checking of deliveries
Loss prevention, manage store stock levels
Visual merchandising, displays and windows
Store Manager
Pavers
Blanchardstown
03.2015 - 08.2015
Drive excellent standards of customer service through the store and assist day to day running
Proactively coach and develop an enthusiastic team in meeting company performance targets and delivering great results
Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development
Managing stock levels and making key decisions about stock control
Analysing sales figures and forecasting future sales
Organising special promotions, displays and events
Assistant Manager
Promod
Liffey Valley
09.2008 - 03.2015
Coaching staff in sales techniques and product knowledge in order to meet and exceed sales targets
Provide first class care and service to costumers whilst representing the Promod brand
Recruit, induct, retain and develop staff to enhance the values of the Promod brand and contribute to the success of the business
Mentoring, training, and motivating management and sales staff
Visual merchandising
Day-to-day store management
Analysing stock reports, KPI’s, best sellers
Administrative duties (Staff sheets, Control Cards, Cash Lodgements, Data Entry and Archiving)
Handling deliveries
Loss prevention and security
Stock-taking
Controlling and minimising store costs
Assisting in other Promod branches when necessary, new store set up and merchandising
Liaising with Area Manager and Head Office
I was promoted to this position in September 2014 having previously held the roles of Concession Manager, Supervisor and Key Holder
My time with the company has greatly enhanced my managerial and customer service skills
Deli Manager
Supervalu
Leixlip
04.2005 - 02.2008
Customer care and service
Managing staff members
Stock ordering
The preparation of staff rosters
Food preparation and presentation
During my time with the company I also worked as a checkout assistant and sales assistant
My time with Supervalu has enabled me to solidify my experience in customer service and has greatly improved my managerial skill set