VISHNUPRIYA SUDHAKARAN
LIMERICK,Limerick
Summary
Highly motivated F&B Captain with 21 months of experience in the hospitality industry. Proven ability to manage daily operations , resolving guest issues, and ensure a welcoming environment. Strong skills in customer service, problem solving, and multitasking in fast-paced environments. Proficient in property management software.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
F&B Captain in Food &Beverage Service Department
Le Royal Meridian( A Brand of Marriott Intl. Inc)
Chennai
2023.07 - 2023.11
- As a Captain at( Le Royal Meridien) , I lead a team of guest service associates , overseeing the operations and maintenance of the F&B outlets.
- Managed the inventory, budget, and quality control, ensuring the highest standards of hospitality and customer satisfaction.
- Collaborate with other departments and stakeholders, such as the kitchen, housekeeping, and marketing, to coordinate and optimize the service delivery and guest experience.
- Trained new employees, offering ongoing support and guidance to maintain first-class customer service.
Guest Service Associate in Food&Beverage Service
Le Royal Meridien( A Brand of Marriott Intl.Inc.)
Chennai
2022.06 - 2023.07
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
Trainee
Vivanta by Taj
Coimbatore
2021.01 - 2021.04
- Acquired knowledge of food and beverage service and production through firsthand training and shadowing experienced staff.
- Assisted in providing customer service, learning to handle quest inquiries and resolve issues to ensure a positive dinning and lodging experience.
Education
Bachelor of Science in Hospitality and Hotel Administration -
Institute of Hotel Management& Catering Technology
2019.01 - 2022.01
Higher Secondary Education - undefined
Crescent Castle Oublic School
2017.01 - 2019.04
Skills
- Strong problem-solving and conflict resolution skills.
- Excellent customer service orientation.
- Multitasking in fast-paced environments.
- Attention to detail and accuracy in data entry.
- Ability to follow Standard Operating Procedures (SOPs)
- Effective team player and independent worker.
- Strong communication and interpersonal skills.
- Time management and organizational abilities.
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Tamil
Fluent
Personal Information
- Date of birth: 05/16/01
- Nationality: India
Timeline
F&B Captain in Food &Beverage Service Department
Le Royal Meridian( A Brand of Marriott Intl. Inc)
2023.07 - 2023.11
Guest Service Associate in Food&Beverage Service
Le Royal Meridien( A Brand of Marriott Intl.Inc.)
2022.06 - 2023.07
Trainee
Vivanta by Taj
2021.01 - 2021.04
Bachelor of Science in Hospitality and Hotel Administration -
Institute of Hotel Management& Catering Technology
2019.01 - 2022.01
Higher Secondary Education - undefined
Crescent Castle Oublic School
2017.01 - 2019.04
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