Vishal Singh
Kolkata
Summary
Highly skilled and results-driven Project Lead with a proven track record of successfully overseeing and managing multi-disciplinary teams to deliver complex projects within scope, budget, and timeline. Possessing strong leadership abilities, effective communication skills, and a strategic mindset, I am adept at analyzing project requirements, developing detailed plans, and executing strategies to drive project success. With a focus on collaboration, problem-solving, and continuous improvement, I strive to deliver high-quality results that exceed expectations and bring value to the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Process Associate
Tata Consultancy Services
07.2020 - 11.2023
- Worked as a Talent Acquisition Specialist in the J&J process
- Coordinate with hiring managers to identify staffing needs and candidate selection criteria
- Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
- Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders
- Worked as a Customer Services Associate for Utilities domain like Energy and Gas sector for EDF Energy and Scottish Power
- Responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follow
Operations Supervisor
Magnetz Events
02.2019 - 03.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Project Lead, Shift manager, Consultant
Uber India Systems Pvt. Ltd( Kelly & Randstad Pay)
08.2017 - 01.2019
- Managed a team of 40 people at Airport Operations
- Rostering, training, customer service management, logistics supply management were the few roles performed by me
- Developed and implemented entire Uber operations at Kolkata airport and Howrah Railway Station with the help of my Operations manager
- As a part of Uber, I also worked on pricing, hiring associates for 24/7 operations, marketing, driver operations and creating new incentives scheme for Airport trips
Customer Service Officer
Indigo Airlines
02.2017 - 07.2017
- Resolved complex customer issues promptly and effectively, demonstrating a keen ability to troubleshoot and find innovative solutions to meet customer needs
Education
B.Sc - Hospitality & Hotel Management
Institute of Hotel Management, Gurunanak Kolkata
Kolkata, West Bengal06.2016
Skills
- Communication
- Leadership
- Problem Solving
- Computer Literacy
- Interpersonal Communication
Accomplishments
Hosted various corporate and social events as an Anchor since last 7 years for the reputed companies like JK Tires, Tata Steel, ITC Ltd, etc. Got an opportunity to host various promotional activities in the reputed institutions of the country like IIT's, IIM's, , XLRI , NIT's
Certification
Customer Care Language Proficiency Level - 4, Orion Edu-tech Pvt. Ltd
Languages
English
Hindi
Bengali
Hobbies and Interests
Anchoring and travelling.
Timeline
Senior Process Associate
Tata Consultancy Services
07.2020 - 11.2023
Operations Supervisor
Magnetz Events
02.2019 - 03.2020
Project Lead, Shift manager, Consultant
Uber India Systems Pvt. Ltd( Kelly & Randstad Pay)
08.2017 - 01.2019
Customer Service Officer
Indigo Airlines
02.2017 - 07.2017
B.Sc - Hospitality & Hotel Management
Institute of Hotel Management, Gurunanak Kolkata
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