VIRGINIA WRIGHT
SAN ANTONIO,United States
Summary
Adept at elevating customer experiences, I leveraged exceptional communication and food safety skills at Red Roof Inn Plus to enhance service quality and resolve complaints efficiently. My background in hospitality and retail, including a role at WALMART, underscores my ability to boost satisfaction and implement quality control guidelines effectively.
Overview
11
11
years of professional experience
Work History
Hospitality Coordinator
Red Roof Inn Plus
06.2019 - 10.2024
- Maintained exacting standards of quality and performance.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Identified and resolved customer complaints concerning food or lodging.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
Retail Sales Associate
WALMART
02.2014 - 04.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Education
Bachelor of Arts - PSCHOLOGY
SOUTHERN NEW HAMPSHIRE UNIVERSITY
105 MAIN ST DURHAM, NEW HAMPSHIRE04-2027
Skills
- Strong organization
- Food safety
- Exceptional communication
- Key control
- Upselling services
- Room inspections
- Guest relations
- Software knowledge
- Training expertise
- Policy implementation
- Quality control guidelines
Additional Information
10 YEARS OF CUSTOMER SERVICE, CUSTOMER ENGAGMENT, PROBLEM SOLVING, TIME MANAGEMENT, SELF STARTER, WORKS WELL WITH A TEAM , COMPUTER LITERACY, PHONE ETIQUETTE,DATA ENTRY,CUSTOMER SUPPORT, HOSPITALITY, QUALITY CONTROL, GUEST SERVICES AS WELL AS REMOTE WORK FROM HOME CUSTOMER SERVICE EXPIERENCE. I AM CURRENTLY A FULL TIME STUDENT ONLINE STUDYING FOR MY BACHELOR OF ARTS IN PSYCHOLOGY CONCENTRATING ON ADDICTIONS IN HUMAN BEHAVIOR. I AM PROFICIENT IN MICROSOFT WORD, POWERPOINT, EXEL, TEAMS. I HAVE A STRONG WORK ETHIC, AND AN IMMPECABLE ATTENTION TO DETAIL. I AM PATIENT, EMPATHIC, AND CUSTOMER DRIVEN.
Timeline
Hospitality Coordinator
Red Roof Inn Plus
06.2019 - 10.2024
Retail Sales Associate
WALMART
02.2014 - 04.2017
Bachelor of Arts - PSCHOLOGY
SOUTHERN NEW HAMPSHIRE UNIVERSITY
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