Vinodhini Chandrasekaran
Chennai
Summary
Adept at business process improvement and operations management, I significantly reduced error rates through quality audits at Dentsu Aegis Network. Leveraging advanced SQL for impactful reporting at Jarlus Software Solution, I excel in customer service and fostering continuous improvement, embodying a proactive approach to resource coordination and process optimization.
Overview
4
4
years of professional experience
Work History
Process Executive
Dentsu Aegis Network
04.2022 - 08.2023
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Prepared accurate documents for customer and business needs.
- Conducted root cause analyses to identify underlying issues affecting process performance, enabling targeted solutions that addressed core problems rather than symptoms alone.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Coordinated with IT department to ensure technology infrastructure adequately supported process requirements.
Resource Coordinator
Jarlus Software Solution
02.2019 - 08.2021
- Conducted regular reviews of ongoing projects, identifying areas where additional resources were required or could be reallocated for greater efficiency.
- Compiled reliable water data by developing and enforcing standardized monitoring, sampling and assessment strategies.
- Fostered culture of continuous improvement by regularly reviewing and updating resource management practices.
- Collaborated with cross-functional teams to ensure seamless coordination of resources and deadlines.
- Developed user-friendly reports by leveraging advanced SQL querying techniques, improving decision-making processes.
Education
Bachelor of Arts - Mathematical Sciences
S.D.N.B VAISHNAV COLLEGE FOR WOMEN CHROMEPET
Skills
- Process mapping
- Escalation procedures
- Business process improvement
- Document processing
- Claims processing
- Document preparation
- Operations management
- Data tracking
- Report writing skills
- Data review
- Software knowledge
- Time management
- Customer service
Timeline
Process Executive
Dentsu Aegis Network
04.2022 - 08.2023
Resource Coordinator
Jarlus Software Solution
02.2019 - 08.2021
Bachelor of Arts - Mathematical Sciences
S.D.N.B VAISHNAV COLLEGE FOR WOMEN CHROMEPET
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