VINICIUS ARAUJO

Dynamic professional with a robust background in customer experience, business development, and operations management. Proven ability to enhance customer satisfaction, drive sales growth, and streamline business processes. Adept at managing cross-functional teams, implementing strategic initiatives, and leveraging data to optimize performance. Seeking a dynamic role to utilize strong communication, analytical, and problem-solving skills in ensuring high-quality content and customer engagement.

• Cool Hunter - Trend Research - ESPM - São Paulo, Brazil 2019
• General English - Ibat College Feb 2020 - Dublin , May 2021
• Social Media Management- Hubspot - São Paulo, Brazil 2018
• Autocad/ Revit/ Sketch up - Hubspot - São Paulo, Brazil 2019

• Assistant Manager, Spar Clancy Quay, Dublin, 11/2020, 02/2023, - Monitored day-to-day business operations to ensure efficiency and productivity. - Managed cash flow, opening and closing daily till operations. - Managed a team of 37 people, ensuring profitability and excellent customer service. - Created seasonal promotions and campaigns to increase sales results. - Implemented offline marketing initiatives to increase sales and brand awareness. - Hired, trained, and supervised employees to build a strong and capable workforce. - Controlled the shop's financial performance, including budgeting, forecasting, shift scheduling, and optimizing cost-saving measures. - Orders and liaised with suppliers to negotiate invoice deadlines and discounts. - Key achievement: Awarded as the 3rd shop with the best performance in Ireland in 2022. - Implements an automated inventory tracking system, resulting in a 15% reduction in shrinkage.
• Business Development & Marketing Manager, Figa Semijewel (Leading Retail Brand), Brazil, 12/2018, 10/2019, - Developed and implemented long-term plans and strategies to achieve the organization's goals and objectives. Including market analysis, identifying growth opportunities, and evaluating risks. - Planning social media calendar and executing social media content. - Generated new leads and nurtured strategic and close client relationship. - Managed the end-to-end sales process from first contact to negotiation, and closing. - Managed the online community and communicated with customers online. - Monitored day-to-day marketing and business operations to ensure efficiency and productivity. - Controlled sales and financial performance, including budgeting, forecasting, and sales analysis. - Built relationships with customers, suppliers, and regulatory bodies. - Key achievement: Managed the business establishment, branding, and sales processes from scratch and exceeded sales targets every month. - Created successful online sales strategies through social media and CMS platforms.
• Office & Business Operations Manager, Pereira Construction and Remodeling, Brazil, 09/2017, 12/2019, - Acted as the main point of contact for clients and suppliers by phone, email and face-to-face. - Monitored construction phases with the calendar, ensuring all stages were completed within the stipulated deadline. - Acted as the main point of contact for clients and suppliers by phone, email and face-to-face. - Input clients' details and payment information in the CRM system. - Coordinated all office activities from purchasing materials, HR, finance and customer service. - Identified and understood client needs and offered the best solution, as well as performed post-sales and customer retention activities. - Developed projects using Autocad and Revit.
• Commercial & Business Development Executive (B2B), Altar Magazine (Publishing Company), Brazil, 07/2016, 08/2017, - Attracting new clients through market research and sales strategies to sell advertising within the publishing industry. - Managed the end-to-end sales process from prospecting to negotiation, closing and approval. - Actively researched industry trends to bring new ideas and applications to the company preparing the briefing. - Participating in planning meetings, Performed audience analysis to understand their needs and improve brand awareness. - Supported customer service, front desk, and online community management activities. - Input clients' details about interests and campaign. - Identified and understood client needs and offered the best solution. - Acted as the main point of contact for clients and suppliers by phone, email and face-to-face. - Performed and participated in creative editorial processes and events.
• Account Executive (Investment), BMG Bank, Brazil, 01/2015, 04/2016, - Managed a portfolio of clients focusing on the public sector and retirees using CRM systems. - Provided advice for financial products, understood the client's profile, and conducted negotiations safely. - Monitored day-to-day business operations to ensure efficiency and productivity. - Consulting, prospecting and selling payroll loans, insurance and other financial products. - Fraud & risk analysis, verifying whether the documentation is valid and avoiding default risks. - Organizing documentation, spreadsheets, reports and other activities. - Key achievement: Created and managed a comprehensive customer database at Banco BMG, improving customer retention by 20%.
• Investment Consultant, Bank BGN - BNP Paribas Group, Brazil, 05/2011, 11/2012, - Conducted consulting, prospecting, and sales of financial products including payroll loans, insurance, and credit cards. Managed fraud risk analysis, documentation verification, and portfolio management focused on military public servants. - Provided client-specific financial advice, conducted negotiations, and managed credit granting and analysis processes, ensuring the organization of documents, spreadsheets, and reports.

• Portuguese (Native)
• English (Fluent)