Vince Claire Damicog

Within the Conservation Education Department, I played two significant roles, as stated below:

1. Conservation Educator:

• Developed and implemented educational programs that promote environmental literacy and awareness of wildlife conservation.
• Developed resource materials for lessons, enhancing teaching strategies and improving participant engagement.
• Created and tailored lesson plan curricula to meet the diverse needs of the participants.
• Spearheaded the developement of the Parent and Toddler workshop, by implementing Aistear: The Early Childhood Education Curriculum and created an open-learning and sensory environment.
• Utilised effective communication skills to educate visitors about conservation, sustainabilty and ecology.
• Conducted afterschool workshops for students from disadvantaged backgrounds and young adults in rehabilitation for their mental health, fostering skills and resilience through tailored educational support.

Served as Assistant Administrator.

• Utilised Microsoft Office apps (Word, Excel, PowerPoint, Outlook, and Teams) in administrative and teaching roles, creating presentations for workshops and spreadsheets for resource audits while facilitating communication with internal and external stakeholders.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
• Answered calls and emails efficiently, recording accurate messages and swiftly following up on inquiries.
• Trained in using two different booking systems to book formal and informal workshops.
• Conducted follow-up calls and emails to confirm bookings.

• Greeted guests upon arrival, presented menus, and made personalised recommendations to enrich their dining experience.
• Enhanced customer experience by serving each guest with sincerity, positivity, and enthusiasm.
• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
• Resolved customer complaints with empathy, providing tailored solutions to ensure positive dining experiences.
• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
• Maintained safe hygiene and food handling standards for full compliance.