Viktorija Danilevičienė

Region Coordinator/ Shop Manager

Applegreen LTD

Cork, County Cork

06.2008 - Current

Recruited, trained, and developed staff and managers, supporting performance improvement, succession planning, and long-term employee retention.
Led onboarding, coaching, and engagement initiatives across the Munster region, fostering a positive and productive workplace culture.
Resolved employee relations issues—including disputes, grievances, disciplinaries, and redundancies—ensuring legal compliance and adherence to HR policies.
Advised line managers on performance reviews, disciplinary processes, and incentive programs to improve retention and operational outcomes.
Oversaw HR records, payroll administration, and policy implementation to streamline operations and maintain a compliant, structured work environment.
Managed daily shop operations, including cash handling, inventory control, sales tracking, and team supervision to ensure efficiency and customer satisfaction.
Set and monitored departmental KPIs, schedules, and budgets in line with company objectives, driving performance and margin improvement.
Delegated responsibilities effectively across teams to optimise productivity and maintain high standards of service and presentation.
Handled customer service issues and escalations, consistently maintaining a positive brand image and resolving concerns professionally.
Led recruitment efforts across all roles—from crew to management—ensuring appropriate staffing and talent alignment with business needs.
Supported internal and external audits (HSE, Fire, Ecosure, SeaChange, Kelsius), maintaining exceptional compliance and safety standards.
Implemented cost-control measures and risk management strategies that preserved service quality while reducing operational expenses.
Managed merchandise orders, monitored stock rotation, and maintained minimum/maximum levels to support sales without overextending inventory.
Planned and executed events and regional initiatives, contributing to both internal engagement and external branding efforts.
Oversaw internal shop handovers and external acquisitions, ensuring seamless transitions and integration of employees.
Used data systems to maintain accurate records across HR, finance, and inventory, supporting informed decision-making and strategic planning.