Vijaylaxmi Biradar
Letterkenny
Summary
Adaptable and detail-oriented professional with strong communication skills and hands-on experience handling high-volume customer interactions. Proven ability to resolve queries efficiently, manage transactions, maintain accurate records, and support operational efficiency.Experienced in customer engagement across multiple platforms, effective problem-solving, and maintaining service excellence in fast-paced settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Costcutter
08.2023 - Current
- Delivered front-line customer service by assisting shoppers, processing transactions, and handling returns with accuracy and professionalism.
- Maintained clean, organized, and well-stocked store displays to support sales and customer satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled cash, card, and digital payments, balancing tills and ensuring accurate daily reconciliation
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in inventory checks, restocking, and documentation for stock control.
- Supported compliance with health, safety, and store operational procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Design Engineer
Magna Infotech Private Ltd
04.2013 - 11.2017
- Optimized existing designs, reducing production costs and enhancing overall performance.
- Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Collaborated with cross-functional teams to ensure seamless integration of engineering designs into final products.
- Improved product quality by conducting detailed design reviews and implementing necessary changes.
- Increased design accuracy and reduced time-to-market by implementing advanced CAD software.
Education
Post Graduation Diploma in Cyber Security - Cyber Security
Atlantic Technological University
Letterkenny, Ireland06-2025
Skills
- Timely issue resolution & customer retention support
- Complaint handling & query resolution
- Multi-channel communication (phone, email, in-person)
- Customer data and system logging
- Microsoft 365 (Excel, Outlook, Word)
- CRM platforms (internal usage)
Customer Service & Communication
Technical & Administrative Skills
- Social media and email tools
- Report generation & inbox management
- Attention to detail & time management
- Initiative and accountability
- Fast learner with adaptability
- Excellent interpersonal and team collaboration
- Data entry
Professional Attributes
Certification
- Certified Data analytic 1.0
- Microsoft Office Productivity Tools – Webinar (Excel, Word, Outlook)
- Introduction to Power BI – Webinar
Additional Information
- Completed Microsoft Office and Power BI webinars to improve workplace productivity and reporting skills
- Gained practical knowledge in data visualization and effective communication through online workshops
- Flexible to work weekends and holidays & open to training and development opportunities
- Registered Volunteer, Donegal Volunteers – actively registered and committed to community service opportunities
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Costcutter
08.2023 - Current
Design Engineer
Magna Infotech Private Ltd
04.2013 - 11.2017
Post Graduation Diploma in Cyber Security - Cyber Security
Atlantic Technological University
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