Vidya Shetty
Dublin,Ireland
Summary
- Logistics and supply chain professional with 8+ years of experience in customs clearance and airfreight operations.
- Strong expertise in EU/UK customs compliance, documentation accuracy, and cross-border coordination.
- Proven ability to improve operational efficiency, reduce errors, and maintain high SLA/KPI performance.
- Detail-oriented and adaptable, with a strong focus on problem-solving and stakeholder communication.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Transaction Processing Associate
Accenture
Mumbai
2017.11 - 2024.08
- Managed processing of 1000+ monthly EU import/export shipments, ensuring 99% documentation accuracy.
- Resolved customs and documentation issues, resulting in a 30% reduction in shipment delays and enhanced service reliability.
- Streamlined daily coordination with carriers, customs teams, and internal operations to cut issue-response times by 40%.
- Delivered comprehensive SLA KPI and productivity reports, driving down processing errors significantly.
- Led training for over 15 team members on workflows and communication protocols, boosting team consistency by 25%.
- Achieved top performer status (2023) for maintaining 100% accuracy and demonstrating operational excellence.
Operation Specialist
TATA Consultancy Services
Mumbai
2015.07 - 2017.09
- Oversaw high-volume UK airfreight customs entries, achieving 100% SLA compliance without missed cut-offs.
- Collaborated with carriers and internal teams to resolve clearance issues, reducing delays by 20%.
- Supervised monitoring of shipment timelines and provided real-time updates to operations teams, enhancing operational efficiency.
- Ensured maintenance of audit-ready documentation with zero compliance breaches, reinforcing regulatory adherence.
- Conducted analysis of shipment and operational data to inform performance reports and identify process enhancements.
- Consistently met SLA targets, driving productivity and quality performance, contributing to reliable freight operations.
Education
MSc - Logistics and Supply Chain Management
Technological University of Dublin
Dublin 2024.09 - 2025.08
Masters of Commerce - Management Studies
Mumbai University
Mumbai 2018.06 - 2020.05
Bachelor's of Commerce - Management
S M Shetty College of Commerce and Economics
Mumbai 2012.05 - 2015.03
Skills
- Supply Chain Optimization
- Data Accuracy
- Transport Operations
- High Volume Workflows
- Customs and freight Documentation
- SLA/KPI Monitoring
- Carrier Coordination
- Problem solving
- MS Office 365 proficiency
- Freight Forwarding Tools
- Spreadsheet Management
- Transport Management System
- Driver Support
- Real-Time Issue Resolution
- Customer Updates
Certification
- Project Management Foundation
- Supply Chain Foundations (Sales and Operations Planning)
- SAP ERP Essential Training
- International Logistics
PROJECT
Exploring SCRES Capabilities in Mitigating Disruptions and Their Impact on Operational Performance in 3PL Customs Clearance During and Post-Brexit, Conducted qualitative research on Supply Chain Resilience (SCReS) capabilities in 3PL customs clearance, analysing the impact of Brexit-related disruptions on operational performance in UK–Ireland cross-border trade. The study evaluated key resilience strategies, including digital customs systems, workforce cross-training, compliance frameworks, and stakeholder collaboration to mitigate operational disruptions. Findings highlighted improvements in clearance accuracy, regulatory compliance, and service reliability, while also identifying cost implications and disruption management challenges in post-Brexit logistics operations.
AWARDS
TATA Consultancy Service Recognised as a Top Performer for outstanding operational performance and service delivery. August 2017, Accenture Recognised as a Top Performer for outstanding service delivery with 100% Accuracy score. Sept 2023 and Oct 2023
PERMIT DETAILS
- GNIB No: R1723329
- PPSN No: 0140068NB
- Visa Type Stamp 1G- Valid till -31/12/2026
Timeline
MSc - Logistics and Supply Chain Management
Technological University of Dublin
2024.09 - 2025.08
Masters of Commerce - Management Studies
Mumbai University
2018.06 - 2020.05
Senior Transaction Processing Associate
Accenture
2017.11 - 2024.08
Operation Specialist
TATA Consultancy Services
2015.07 - 2017.09
Bachelor's of Commerce - Management
S M Shetty College of Commerce and Economics
2012.05 - 2015.03