Victor Jaen Quinn
Limerick,Limerick
Summary
Committed to my work, expecting to contribute to the company with my skills and professional experience in the service industry, teamwork, intercultural and business knowledge. Always looking for improvement, efficient and effective fulfilment of responsibilities. I am used to work under strict security measures, teamwork and time pressure. I enjoy exceeding expectations, with a I can-do attitude.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Purchasing Assistant and Barman Team Leader
Strand Hotel - MHL Hotel Collection
Limerick, Limerick
01.2022 - Current
- Assess restocking and inventory to meet the demand on a daily basis
- Present inventory assessment and recommendation for placement of new orders
- Conduct inspections to verify quality of finished goods.
- Provide customer service to consumers and guests
- Manage transactions, till's software and waste reports
- Kept the bar and restaurant clear, clean and ready to go at the end of the shift
Retail Store Assistant
Penneys, Primark
Limerick, Limerick
11.2021 - 01.2022
- Interacted with customers whilst scanning and packing items, personalising shopping experience.
- Processed store deliveries, distributing products to storage areas and shop floors.
- Maintained clean and orderly checkout area to meet store presentation standards.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Replenished sales floor stock regularly to maximise customer purchases.
- Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
Outbound Call Centre Agent
ITSPTY, INC
Panama City
07.2021 - 09.2021
- Performed welcome calls to educate customers in two 2 different credit lines companies in the U.S
- Informed customers about the payment methods we offered and promotions associated with their accounts
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Reported possible frauds and disputes.
- Improved call metric standards to exceed performance KPI targets.
Junior Cabin Crew
Copa Airlines
Panama City
06.2017 - 07.2020
- Reassured and comforted passengers during turbulent flights and unavoidable delays
- Administered first aid on passengers experiencing medical emergencies
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Served food and beverages to more than 150 passengers per flight, consistently complying with airline health and safety standards.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Regularly monitored cabin throughout flight to verify security.
- Maintained calmness and composure during emergency situations.
- Prepared and submitted flight reports regarding issues or concerns to management.
- Ensure the safety and well-being of our passengers and colleagues
- Adaptability and cultural understanding were essential skills
- Oversaw maintenance of all required equipment and sent it out for required services
- Recursion and resolution in real time
- Inventory assessment, ordering new items if needed.
Assistant Accounting Manager
Grupo Unidos por el Canal, S.A
Panama City
06.2016 - 08.2016
- Presented reports of project based on refunds due to national tax increase
- Edit and review insurance claims letters to international banks
- Registered vendor invoices in SAP system
- Coordinated and supervised interns
- Oversaw documentation and reporting of expenses, sales and other transactions
- Assisted in preparation of financial statements
Education
Master of Science - Procurement and Supply Chain Management
Griffith College Limerick
Limerick 09.2021 - 09.2022
Bachelor of Science - Business Administration And International Business, Intercultural Studies
John Brown University
Siloam Springs 01.2013 - 02.2021
Skills
- Analytical skills
- Microsoft Office
- Cultural awareness
- Teamwork
- Planning and organisational skills
- SAP system
- CSD Database
- Profit and loss understanding
- Excellent verbal/written communication
- Financial administration
- Account management
- Business administration
- Inventory demand planning
- Process development
- Data analysis understanding
- Multi-tasking
- Spanish Language
Languages
Spanish
Fluent
Portuguese
Intermediate
Timeline
Purchasing Assistant and Barman Team Leader
Strand Hotel - MHL Hotel Collection
01.2022 - Current
Retail Store Assistant
Penneys, Primark
11.2021 - 01.2022
Master of Science - Procurement and Supply Chain Management
Griffith College Limerick
09.2021 - 09.2022
Outbound Call Centre Agent
ITSPTY, INC
07.2021 - 09.2021
Junior Cabin Crew
Copa Airlines
06.2017 - 07.2020
Assistant Accounting Manager
Grupo Unidos por el Canal, S.A
06.2016 - 08.2016
Bachelor of Science - Business Administration And International Business, Intercultural Studies
John Brown University
01.2013 - 02.2021
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