Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Victoria Rusnac

Victoria Rusnac

Dublin,Ireland

Summary

Ambitious and motivated professional with a strong foundation in time management, administrative skills, and hospitality services. Demonstrates exceptional active listening and critical thinking abilities, complemented by creativity and self-discipline. Known for being responsible and driven, with a commitment to delivering high-quality service. Career goals include leveraging these skills to excel in dynamic environments and contribute to organisational success.

Overview

8
8
years of professional experience

Work history

Head barista

Butlers Chocolate Cafe
Dublin, Ireland
06.2024 - Current
  • Established effective communication channels between staff members fostering teamwork and collaboration.
  • Pioneered creative latte art designs, enhancing overall presentation and aesthetic appeal of products served.
  • Educated customers about different brewing methods leading to enriched coffee tasting experience.
  • Coordinated team schedules, ensuring optimal staff allocation during busy periods.
  • Supervised daily café operations, resulting in seamless workflow and enhanced productivity.
  • Enhanced customer experience by implementing efficient beverage preparation techniques.
  • Championed high hygiene standards within café environment, promotion healthy workplace.
  • Maintained professional and hygienic appearance in full compliance of uniform regulations.
  • Compiled general ledger entries on short schedule with nearly 100% accuracy.

Shop Assistant

O'Briens
Dublin, Dublin
06.2023 - 05.2024
  • Utilised menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements.
  • Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.
  • Actively listened to guests and understood when managing complex food service complaints.
  • Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
  • Guaranteed outgoing orders met high company standards, maintaining service quality and consistency.
  • Contributed to food-safe environment, verifying proper food storage to reduce risk of spoilage.
  • Covered front-of-house reception with excellent presentation.
  • Demonstrated high standards of customer service to take and deliver accurate food and coffee orders.
  • Worked up to 50 hours weekly to drive productivity in peak seasons.

Pharmacy Assistant

Hipocrates
Balti, Republic Of Moldova
06.2021 - 11.2022
  • Kept pharmacy counter and related areas clean, neat and organised.
  • Provided administrative support to pharmacy teams, including, filing, copying and faxing.
  • Received incoming controlled drug supplies, storing within correct, secure locations.
  • Identified high-demand and out-of-stock items for replenishment.
  • Selected, labelled and dispensed prescriptions accurately, in line with standard operating procedures.
  • Managed new stock deliveries, ensuring correct drug supplies and safe medication storage.
  • Consulted senior pharmacy staff for additional advice on complex patient health queries.
  • Greeted customers and provided friendly, knowledgeable healthcare advice and service.
  • Assisted pharmacy staff in preparing medications and filling orders.
  • Maintained confidential patient records in line with data protection laws.
  • Answered telephones and provided information about order status, shop hours and pharmacy procedures.
  • Merchandised counters with attractive displays to increase pharmacy sales.
  • Confirmed patient details before dispensing medication, eliminating prescription errors.
  • Minimised patient waiting times through excellent prioritisation and multitasking.
  • Adjusted animated designs according to client feedback ensuring 100% satisfaction.

Volunteer Youth Worker

Studem
Bălți, Republic of Moldova
01.2020 - 06.2021
  • Executed community programmes aimed toward teenagers and young adults.
  • Collaborated with team of 10-12 dedicated volunteers to deliver high-quality service.
  • Organized inclusive sporting activities, encouraging teamwork and collaboration.
  • Attended necessary training to maintain regulatory compliance.
  • Helped young children to develop critical life skills through educational play.

Volunteer Support Worker

Anti-Caffe
Bălți, Republic of Moldova
09.2017 - 05.2019
  • Led range of group activities for service users including arts and crafts, board games, creative writing to facilitate safe, positive social interactions.
  • Escorted service users to allocated activities, providing warm social interaction to build positive relationships.
  • Built positive, productive client relationships for enhanced social support.
  • Maintained 100% punctuality to reduce shooting schedule delays.

Education

Diploma of Higher Education - Sport

Theoretical Lyceum of "Vasile Alecsandri"
Bălți, Republic of Moldova
09.2010 - 05/2022

Bachelor of Business Administration - Economics

"Alecu Russo" State University
Bălți, Republic of Moldova
09.2022 -

Diploma - Latte Art, Design

Dublin Barista School
Dublin, Ireland
08/2024 - 07/2025

Skills


  • Time management
  • Administrative skills
  • Hospitality services
  • Active listening
  • Critical thinking
  • Creative
  • Self-disciplined
  • Responsible
  • Ambitious
  • Motivated

Languages

English
Advanced
Romanian
Native
Russian
Native
Dutch
Elementary

Timeline

Head barista

Butlers Chocolate Cafe
06.2024 - Current

Shop Assistant

O'Briens
06.2023 - 05.2024

Bachelor of Business Administration - Economics

"Alecu Russo" State University
09.2022 -

Pharmacy Assistant

Hipocrates
06.2021 - 11.2022

Volunteer Youth Worker

Studem
01.2020 - 06.2021

Volunteer Support Worker

Anti-Caffe
09.2017 - 05.2019

Diploma of Higher Education - Sport

Theoretical Lyceum of "Vasile Alecsandri"
09.2010 - 05/2022

Diploma - Latte Art, Design

Dublin Barista School
08/2024 - 07/2025

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Victoria Rusnac