VICTORIA ECKERLEIN
Dublin
Summary
Onboarding consultant with extensive experience in software implementation and client relationship management. Proven ability to collaborate with cross-functional teams to optimize workflows and improve customer satisfaction. Expertise in project management and targeted communication, delivering customized solutions that align with client objectives.
Overview
7
7
years of professional experience
Work History
Implementation Specialist
Personio
04.2025 - 09.2025
- Collaborated with clients to define project requirements and develop tailored implementation strategies for HR software.
- Developed and maintained strong relationships with key stakeholders to facilitate smooth project delivery and client satisfaction.
- Achieved service time and quality targets.
Onboarding consultant
Docusign
01.2022 - 03.2025
- Provided hands-on training and support to ensure successful adoption and optimal use of docusign's broad range of features.
- Facilitated comprehensive onboarding processes for new clients, improving overall customer satisfaction and engagement.
- Developed tailored training materials and resources that addressed specific client needs and product utilisation.
- Collaborated with cross-functional teams to streamline onboarding workflows and enhance client experience.
- Contributed to various projects, including translations, project reviews, interviewing and onboarding new colleagues, and enhancing team collaboration.
- Met sales targets through proactive promotion and excellent customer service.
- Finding tailored solutions to customers' queries fast: providing informed answers, feedback, and recommendations.
- Keeping up to date with product updates as well as managing personal work queue.
Sales Associate
Bentley Systems
05.2020 - 12.2021
- Met sales targets through proactive promotion and excellent customer service.
Customer experience associate
Accenture
Dublin
07.2018 - 12.2019
- Finding tailored solutions to customers' queries fast: providing informed answers, feedback, and recommendations.
- Keeping up to date with product updates as well as managing personal work queue.
Education
BA - Modern Languages and Intercultural Communication
University of Southern Denmark
Sønderborg, Denmark01.2018
Skills
- Project management
- Targeted communication
- Process optimization
- Multitasking and prioritising
- Stakeholder relationship management
- Cross-functional collaboration
- Software implementation
- HR software solutions
- Google Workspace
- Salesforce
- Microsoft 365
- Problem solving
- Attention to detail
- Translations
Languages
- German, Native speaker
- English, C2
- French, B1
- Danish, B1
Hobbies and Interests
- I volunteer with an animal rescue organisation - giving back is important to me and I think animals are amongst the most deserving.
- I play Gaelic football - I picked it up in South Korea.
- I enjoy cooking from scratch and being outdoors!
Timeline
Implementation Specialist
Personio
04.2025 - 09.2025
Onboarding consultant
Docusign
01.2022 - 03.2025
Sales Associate
Bentley Systems
05.2020 - 12.2021
Customer experience associate
Accenture
07.2018 - 12.2019
BA - Modern Languages and Intercultural Communication
University of Southern Denmark