Victoria Carvalho
Dublin,Irlanda
Summary
A highly skilled professional with expertise in quality assurance and a strong command of Google Workspace and Salesforce. Demonstrates exceptional problem-solving abilities and communication skills, remaining calm under pressure in multilingual environments. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Data Management Analyst
CBRE
Curitiba, Brazil
2022.08 - 2025.03
- Assistance to US Team with creation of Manuals, Report Templates and alignment processes
- Survey and validate KPIs and other quality indicators, ensuring that reflect real situation of operation
- KPIs analysis via Salesforce dashboard and Tableau
- Prepare operational reports, based on data exported from systems or other sources
- Conduct reception and training process for new employees, responsible for activities, ensuring that knowledge of activities is aligned with business expectations
- Implement new processes according to global guidance
- Ensure quality of work and results of each account and Case Queues.
- Process management with CRM platform (Salesforce)
- Escalate risk situations to immediate manager
Warehouse operator
Carrefour
Curitiba, Brazil
2021.01 - 2021.12
- Performed routine maintenance on warehouse machinery to prevent breakdowns and delays.
- Stacked pallets to create organised storage system.
- Demonstrated dedication to safety with regular equipment checks.
- Kept clean work areas, promoting better productivity and safety standards.
- Assisted in inventory management, ensuring accurate records were kept.
- Supported other departments as required; demonstrated flexibility and team spirit.
Stockroom assistant
Festval
Curitiba, Brazil
2019.01 - 2019.11
- Improved stockroom efficiency by implementing new inventory system.
- Ensured smooth operations with precise organisation of stockroom.
- Assisted in training new hires on proper stockroom procedures and practices.
- Collaborated closely with management to keep sufficient levels of all products.
- Utilised digital tracking systems to maintain up-to-date records.
- Organised product displays in accordance with store guidelines and promotional events.
- Conducted regular checks on security measures, ensuring safety of all stored items.
- Performed routine maintenance tasks around stockroom area as needed.
- Assisted in regular stock takes for accurate inventory count.
Education
Bachelor of Science - Physical Education
Federal University of Technology - Parana
Curitiba - Brazil 2014.03 - 2018.09
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Quality Assurance
- Google Workspace
- Knowledge of Salesforce
- Multilingual
Languages
English
Proficient (C2)
Portuguese
Native
Spanish
Elementary
Italian
Elementary (A2)
Timeline
Data Management Analyst
CBRE
2022.08 - 2025.03
Warehouse operator
Carrefour
2021.01 - 2021.12
Stockroom assistant
Festval
2019.01 - 2019.11
Bachelor of Science - Physical Education
Federal University of Technology - Parana
2014.03 - 2018.09