Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Victoria Carvalho

Dublin,Irlanda

Summary

A highly skilled professional with expertise in quality assurance and a strong command of Google Workspace and Salesforce. Demonstrates exceptional problem-solving abilities and communication skills, remaining calm under pressure in multilingual environments. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Data Management Analyst

CBRE
Curitiba, Brazil
08.2022 - 03.2025
  • Assistance to US Team with creation of Manuals, Report Templates and alignment processes
  • Survey and validate KPIs and other quality indicators, ensuring that reflect real situation of operation
  • KPIs analysis via Salesforce dashboard and Tableau
  • Prepare operational reports, based on data exported from systems or other sources
  • Conduct reception and training process for new employees, responsible for activities, ensuring that knowledge of activities is aligned with business expectations
  • Implement new processes according to global guidance
  • Ensure quality of work and results of each account and Case Queues.
  • Process management with CRM platform (Salesforce)
  • Escalate risk situations to immediate manager

Warehouse operator

Carrefour
Curitiba, Brazil
01.2021 - 12.2021
  • Performed routine maintenance on warehouse machinery to prevent breakdowns and delays.
  • Stacked pallets to create organised storage system.
  • Demonstrated dedication to safety with regular equipment checks.
  • Kept clean work areas, promoting better productivity and safety standards.
  • Assisted in inventory management, ensuring accurate records were kept.
  • Supported other departments as required; demonstrated flexibility and team spirit.

Stockroom assistant

Festval
Curitiba, Brazil
01.2019 - 11.2019
  • Improved stockroom efficiency by implementing new inventory system.
  • Ensured smooth operations with precise organisation of stockroom.
  • Assisted in training new hires on proper stockroom procedures and practices.
  • Collaborated closely with management to keep sufficient levels of all products.
  • Utilised digital tracking systems to maintain up-to-date records.
  • Organised product displays in accordance with store guidelines and promotional events.
  • Conducted regular checks on security measures, ensuring safety of all stored items.
  • Performed routine maintenance tasks around stockroom area as needed.
  • Assisted in regular stock takes for accurate inventory count.

Education

Bachelor of Science - Physical Education

Federal University of Technology - Parana
Curitiba - Brazil
03.2014 - 09.2018

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Quality Assurance
  • Google Workspace
  • Knowledge of Salesforce
  • Multilingual

Languages

English
Proficient (C2)
Portuguese
Native
Spanish
Elementary
Italian
Elementary (A2)

Timeline

Data Management Analyst

CBRE
08.2022 - 03.2025

Warehouse operator

Carrefour
01.2021 - 12.2021

Stockroom assistant

Festval
01.2019 - 11.2019

Bachelor of Science - Physical Education

Federal University of Technology - Parana
03.2014 - 09.2018

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Victoria Carvalho