VICTORIA AKINYEMI
Dublin,Ireland
Summary
A dedicated and capable graduate with a diverse background in Finance and Business Management. My academic journey has helped me develop strong analytical skills, problem-solving abilities, and a solid understanding of financial principles. Working in a fast-paced customer service role within the insurance industry has strengthened my interpersonal skills and ability to perform under pressure, ensuring client satisfaction while managing multiple tasks efficiently.
Having recently enrolled in a Human Resources course, I am expanding my knowledge of HR principles, focusing on employment law, recruitment and selection, performance management, and training and development. My goal is to combine this growing expertise with my background in Finance and Business Management to enhance operational efficiency, support workforce development, and contribute to overall business success.
Committed to continuous learning and professional growth, I strive to apply my expertise in Finance, Business, and Human Resources to drive meaningful results and organisational success
Overview
1
1
year of professional experience
Work History
Customer service agent
Cornmarket Group Financial Services
Dublin, Ireland
03.2024 - Current
- Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.
- Ensure compliance while abiding by policies and procedures.
- Process mid-term insurance policy changes and the request of documentation.
- Collaborate with underwriters and other departments to ensure accurate and efficient resolution of customer queries.
- Continuously stay informed about changes in policies, procedures, and insurance regulations to provide up-to-date information to customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Returned customer calls in established turnaround time to meet company objectives
Customer service agent
AA Insurance
Dublin, Ireland, Ireland
09.2023 - 03.2024
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Managed high-volume of inbound and outbound customer calls.
Education
Certificate of Higher Education - Human Resources
The Open College Ireland
Dublin, Ireland 02.2025 -
Bachelor of Arts - Finance & Business Management
Maynooth University
Maynooth 09.2020 - 09.2024
Skills
- Exceptional interpersonal, written, and verbal communication skills
- Software and technical skills: Stata (used for data management and analysis in econometrics), and Bloomberg (used to analyse financial markets in finance)
- Administrative skills: organization and planning, teamwork, problem-solving, and communication skills
- Ability to creatively solve problems and adapt to fit situations
- Proficient in Microsoft Office application such as Word, Excel, and PowerPoint
- Outstanding organizational and management skills
- Great attention to detail and solution-oriented mindset
- Capable of taking instructions and executing tasks with minimal instructions
Timeline
Certificate of Higher Education - Human Resources
The Open College Ireland
02.2025 -
Customer service agent
Cornmarket Group Financial Services
03.2024 - Current
Customer service agent
AA Insurance
09.2023 - 03.2024
Bachelor of Arts - Finance & Business Management
Maynooth University
09.2020 - 09.2024
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