Victor Holmlund
Dublin
Summary
Strategic Sales Development Representative experienced in driving new business opportunities and building strong client relationships. Achieved consistent sales targets through effective lead generation, pipeline management, and utilisation of CRM systems. Search Quality Moderator with extensive experience in Trust and Safety and Content Moderation, contributing significantly to success in Job Seeking industry while leveraging strong interpersonal and communication skills.
Overview
4
4
Languages
1
1
Certification
11
11
years of professional experience
Work History
Sales Development Representative
Marketstar - Mailchimp
Dublin, Dublin
01.2026 - Current
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.
- Managed and nurtured leads through the sales pipeline, progressing them from initial contact to qualification.
- Utilised CRM software to track interactions, ensuring accurate record-keeping and efficient lead management.
- Utilised CRM software to track sales progress and identify areas for improvement.
- Developed a deep understanding of product offerings to confidently address questions and overcome objections.
- Maintained up-to-date knowledge of industry trends, competitive landscape, and best practices in sales techniques.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Monitored market conditions and competitor actions impacting company sales activities.
- Analysed competitor strategies to understand market positioning. to identify next strategies and areas requiring improvement.
Sales Development Representative
Marketstar - Airbnb
Dublin, Leinster
01.2025 - 12.2025
- Identified and pursued new business opportunities through strategic prospecting and cold calling, expanding the lead pool.
- Managed and nurtured leads through the sales pipeline, progressing them from initial contact to qualification.
- Scheduled and conducted follow-up meetings to move prospects through the sales funnel effectively.
- Utilised CRM software to track interactions, ensuring accurate record-keeping and efficient lead management.
- Crafted engaging sales pitches that effectively communicated product and service benefits to potential clients.
- Leveraged social media platforms to connect with prospective clients and build relationships, enhancing lead engagement.
- Actively participated in weekly sales meetings, offering insights and strategies to drive sales forward.
Content Quality Analyst
Bytedance (Tiktok)
Dublin, Ireland
03.2022 - 04.2024
- Moderated sampling queues comprising Comments, Audios and Photos implementing merged policies keeping an average quality over 98%.
- Provided timely feedback on over 60 daily appeals as respondent and arbitrator, closing and delivering final arbitrations while offering insights to QAs and CMs.
- Identified training needs to enhance Continued Professional Development (CPD) for staff.
- Developed and updated internal guidelines.
- Conducted market research to guide organisational strategy and decision-making.
- Assisted team members by delivering constructive feedback to team leader.
Search Quality Moderator
Concentrix - Indeed
Dublin, Ireland
01.2018 - 02.2022
- Partnered with management to create, develop and implement quality initiatives, resulting in internal and regrade quality score above 95%.
- Weekly ticket evaluations and coaching of approximately 20 Agents per week on Italian, Spanish, Portuguese and English markets.
- Conducted weekly calibrations to ensure team policy alignment. across multiple languages to ensure correct application of policy updates and team alignment.
- Investigation through multiple tools (web search, law compliance, moderation of video content, photo content) to ensure legitimacy of job advertisements.
- Actively identified identified fraud trends and investigated high risk accounts with the anti-fraud team.
- Conducted root cause analysis to address knowledge gaps and align guidelines, improving policy adherence.
- Conducted weekly calibrations to ensure team policy alignment. across multiple languages to ensure correct application of policy updates and team alignment
- Conducted internal surveys to gather employee feedback in Q2 2020.
Front Desk Receptionist Supervisor
Travel Lodge LTD
Swords, Ireland
10.2016 - 01.2018
- Supervised contracted employees to ensure timely task completion and adherence to operational standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared written communications, reports, and documents to ensure smooth operations, contributing to a 5% improvement in operational efficiency.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement with overall an overall increase of 20% in sales.
- Finalised necessary paperwork for various administrative tasks, recognizing discrepancies and promptly addressing for resolution (VAT invoices and payroll).
- Used Microsoft Word and other software tools to create documents and other communications (VAT Invoices, proof of residence etc.).
Cabin Crew Member
Ryanair
Dublin, Ireland
10.2015 - 08.2016
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Supervised team of 5+ cabin crew members, fostering collaboration and effective communication during flights.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Conducted complete and accurate audits of aircraft following cleaning and sanitisation procedures to ensure 100% quality reports
- Cross-trained shift staff in diverse tasks, enhancing team versatility and service delivery.
- Oversaw maintenance of all required equipment, coordinating timely services to ensure operational readiness.
Education
High School Diploma -
Istituto Superiore Forteguerri Vannucci
PistoiaSkills
- Sales pipeline
- Strategic prospecting
- Sales enablement
- Sales coaching
- Customer relationship management
- Salesforce CRM
- SaaS solutions knowledge
- Competitive analysis
- P>Data Analysis
- Microsoft Suite
- Google Suite
- P>Windows, MacOS, Linux and UNIX
- Multilingual communication
Languages
English
Proficient
C2
Italian
Proficient
C2
Spanish
Intermediate
B1
Portuguese
Upper Intermediate
B2
Certification
First Aid Certificate
Health and Safety
Trinity College English Certificate
Custom
Current
Timeline
Sales Development Representative
Marketstar - Mailchimp
01.2026 - Current
Sales Development Representative
Marketstar - Airbnb
01.2025 - 12.2025
Content Quality Analyst
Bytedance (Tiktok)
03.2022 - 04.2024
Search Quality Moderator
Concentrix - Indeed
01.2018 - 02.2022
Front Desk Receptionist Supervisor
Travel Lodge LTD
10.2016 - 01.2018
Cabin Crew Member
Ryanair
10.2015 - 08.2016
High School Diploma -
Istituto Superiore Forteguerri Vannucci