Vicky Lawlor
Wexfr,Ireland
Summary
Dynamic professional with a strong foundation in complaint handling, effective listening, and confident communication. Recognised for delivering outstanding customer service with an outgoing and enthusiastic approach. Adept at problem-solving and fostering positive customer relationships, aiming to contribute to environments that prioritise exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
Sales assistant
Dunnes Stores
Gorey, County Wexford
05.2016 - Current
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Improved customer service by efficiently handling queries and complaints.
- Trained new staff members, fostering a supportive working environment.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- From 2023 onwards I covered the Online department manager's time off. I took on their responsibility of handling customer complaints and queries with professionalism and efficiency. I ensured all orders were processed accurately and on time while keeping customer satisfaction as my top priority.
Bar staff member
64, Nel Sweeneys
Gorey, County Wexford
01.2015 - 05.2015
- Served customers to foster a friendly atmosphere.
- Ensured customer satisfaction by providing excellent service.
- Restocked bar efficiently during busy periods.
- Rotated stock regularly, reducing waste from expired products.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
Education
Leaving Certificate -
Gorey Community School
Gorey, County Wexford 09/2009 - 05/2015
Skills
- Complaint handling
- Effective listening
- Confident communicator
- Outstanding customer service
- Outgoing and enthusiastic
- Problem-solving
Affiliations
- Travel
- Reading
- Outdoor Activities
Timeline
Sales assistant
Dunnes Stores
05.2016 - Current
Bar staff member
64, Nel Sweeneys
01.2015 - 05.2015
Leaving Certificate -
Gorey Community School
09/2009 - 05/2015
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