Vesna POTOCKI
Fermoy,Ireland
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Motivated with 7 years of experience leading Centra store, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Cash Office Admin/Assistant Manager
Ryan's Centra Fermoy
Fermoy, Co. Cork
2025.03 - Current
- Assisted in daily cash balancing and prepared bank deposits.
- Supported management of financial records, invoices, and account statements.
- Addressed customer queries and resolved discrepancies effectively.
- Maintained accurate data entry and filing systems.
- gold, win retail system
- Daily OPR tracking to achieve highest margins
- KPI on sales, Waste and top and bottom lines
- ATM , Sco, cigarettes orders
- leading and supporting team trough education and improvement actions where needed
- PA, WOW, pre-sell and Tradeshow ordering and planning
- Handheld orders, local lines and suppliers control and products recording (making sure loyalty is achieved by tracking local lines with central billing where applicable)
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Developed accurate sales forecasts for improved strategic planning.
Assistant Manager / Supervisor
Herlihy's Centra Fermoy
Fermoy, Co. Cork
2020.09 - 2025.03
- Supervised staff and coordinated schedules to enhance operational efficiency. Managed inventory, sales targets, and daily operations to meet business goals. Resolved customer issues and processed refunds while maintaining performance reports. Assisted in recruitment, onboarding, and conducting performance reviews.
- Improved team scheduling efficiency by 20%.
- Achieved 15% increase in sales targets.
- Streamlined inventory management processes.
- Enhanced customer satisfaction ratings through effective issue resolution.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Managed daily operations to ensure smooth running of the shop floor.
- Monitored sales performance regularly adjusting strategies as required.
- Handled stock control duties diligently preventing overstocking or shortages.
- Assisted in recruitment process to build an effective workforce. (I never conducted interview but was second person taking notes for store manager position)
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale.
- Handled customer complaints effectively, restoring trust in our brand.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to improve and optimise closing shop operations and safety procedures step by step guide
- Trained new hires and set up mentoring relationships to drive team performance.
Retail Sales Associate
Centra
Fermoy, Co. Cork
2019.08 - 2020.09
- Provided exceptional customer service and sales assistance. Processed transactions both online and in-store with precision. Supported stock management and inventory tracking efforts.
- Enhanced customer satisfaction through personalised service.
- Achieved accurate transaction processing with minimal errors.
- Contributed to effective inventory management and stock control.
Retail Sales Representative
Eir
2017.02 - 2018.09
- Facilitated customer connections with tailored mobile and broadband plans. Surpassed sales targets and key performance indicators consistently. Assisted in store operations, including stock management and administrative tasks.
- Exceeded monthly sales goals by 20%.
- Streamlined stock management processes, reducing discrepancies by 15%.
- Enhanced customer satisfaction through personalised service.
Customer Service & Sales Advisor
Sky
2016.11 - 2017.02
- Promote TV, broadband, and phone packages to clients. Achieve daily and weekly sales targets while supporting marketing campaigns and lead generation efforts. Drive customer engagement through effective communication and service excellence.
- Exceeded sales goals consistently.
- Enhanced lead generation through targeted marketing support.
- Fostered strong client relationships to boost customer satisfaction.
Bank Teller
Privredna Banka Zagreb
2007.06 - 2015.07
- Processed transactions and deposits efficiently. Ensured cash drawer accuracy and compliance with bank policies. Delivered exceptional customer service while promoting banking products.
- Streamlined transaction processes, enhancing customer satisfaction.
- Achieved 100% compliance in cash handling procedures.
- Educated customers on banking services, increasing product awareness.
Education
Leaving Certificate - Economy, Law
Upravni Birotehnicar
Zagreb, Croatia 1998.09 - 2003.06
Skills
- Cash handling - Expert
- Customer Service - Expert
- Team Leadership - Expert
- Strategic planning
- Inventory control
- Problem-solving - Expert
- Financial record management - Expert
- Task prioritisation
- Resilience under pressure
LANGUAGES
Croatian - Native speaker
Serbian - Highly proficient
English - Highly proficient
Certification
Career Academy Certificate in Accounting pending (one module left till fully certified)
Musgraves Institute Certificates up to date.
REFERENCES
- Mark Perrott, Markpperrott@gmail.com, 0862038900, SuperValue Millstreet-Manager
- Denise Cummins, 0863762664, SuperValue Glenmire-previous Manager in Centra Fermoy
Timeline
Cash Office Admin/Assistant Manager
Ryan's Centra Fermoy
2025.03 - Current
Assistant Manager / Supervisor
Herlihy's Centra Fermoy
2020.09 - 2025.03
Retail Sales Associate
Centra
2019.08 - 2020.09
Retail Sales Representative
Eir
2017.02 - 2018.09
Customer Service & Sales Advisor
Sky
2016.11 - 2017.02
Bank Teller
Privredna Banka Zagreb
2007.06 - 2015.07
Leaving Certificate - Economy, Law
Upravni Birotehnicar
1998.09 - 2003.06