Vesela Moleres
Cork
Summary
Adaptable leader with extensive experience in scaling teams, guiding cross-site operations, and developing people. Skilled in driving quality improvements, introducing innovative tools, and fostering environments where teams feel supported and able to deliver their best work.
Overview
18
18
years of professional experience
1
1
Certification
Work History
AIML Data Operatoins Team Leader
Apple
06.2024 - Current
- Leading a team of annotation analysts. Overseeing daily operations, performance management, and growth and development through regular check-ins and 1:1s.
- Played a key role in establishing the Redteaming function within the department, scaling the team from its inception to over 170 analysts.
- Act as the primary point of contact for Redteaming, collaborating with cross-functional partners, and leadership teams.
- Support recruitment efforts by interviewing analysts to sustain team growth and capability.
- Acting as a DRI for Employee Engagement initiatives, driving department-wide efforts to foster a positive and inclusive workplace culture.
- Recently took additional responsibilities as DRI for Tools and Reporting, identifying opportunities to enhance workflows, tooling, and operational efficiency.
Validation Department Manager/Project Manager
Zazzle Ireland
10.2015 - 05.2024
- Led departmental development and expanded the teams. Directly managing 3 to 5 team managers and a trainer.
- Established and optimized operational structure, extending responsibilities beyond the US teams.
- Created a metrics system and introduced a performance management process for the leadership team.
- Led teams that worked on validation, which requires screening designs for infringement and quality control issues, fixing designs using an internal tool, and reaching out to customers via email to ensure an excellent customer experience. Managed the fraud prevention team.
- For the last year and half, had the opportunity to coordinate all engineering related projects for the department with main focus on introducing machine learning as part of a continuous automation effort.
- Continuously looked for ways to improve engagement. Took part in changing policies and introducing employee benefits such as a four-day working week, and flexible start shifts.
- Acted as a Hiring Manager for the department. Collaborated with the recruitment team to assist with the interviewing and onboarding of new hires.s.
Front Office Assistant Manager
Cork International Hotel
09.2014 - 10.2015
- Directly supervised all Front Office personnel and ensured proper completion of all duties
- Directed and coordinated the activities of the front desk, reservations and guest services
- Some of the responsibilities entailed the preparation of monthly reports and budgeting, supporting HR with the forecast of workforce recruitment, conduction of interviews, onboarding activities, performance reviews and training of staff.
Hotel Manager
White House Sports and Spa Resort
02.2012 - 02.2014
- Managed the hotel in accordance with Standard Operating Procedures and Policies as set out by the company and European labour legislation.
- Responsible for achieving optimal guest satisfaction and a good working .environment to attain all set objectives.
- Workforce recruitment and training.
- Accountable for responsibilities of department heads in their absence.
- Delivering of data and proposals for the budgets and investments.
- Safeguard quality of operations (internal audits).
EPP Internship
European Parliament
11.2011 - 12.2011
- Assisting a Member of European Parliament in her work in the Committee of Budgetary Control and the Committee on Internal Market and Customer Protection
- Coordinating administrative duties of the Bulgarian political representation in the Parliament.
Supervisor
Capital Club Dubai
10.2009 - 03.2010
- Supervised and coordinated activities of all personnel assigned to the dining and meeting rooms
- Ensured that standard recipes for Food & Beverage and non-alcoholic drinks are followed, trained all personnel with regards to drink & food content and preparation.
Front Office Management Training
Marriott International, Renaissance Harborplace Hotel
02.2008 - 02.2009
- Developed in all facets of the front office, serving 622 rooms, and driving revenues to over $32M.
- Designed and implemented procedures contributing to a 4 point increase in the overall satisfaction over 6 months.
- Cross training in the following departments: Front Desk, "Delighted to Serve" (phone operators/room service), Concierge Desk, Rooms Control, SGI, Concierge Lounge Supervisor, Guest Relations Supervisor, and Housekeeping Supervisor.
Education
Certificate in Organizational Leadership -
Harvard Business School
2022
Master Degree - Human Resources Management
CIT
2017
Bachelor Degree - International Business and Tourism Management
University Center Cesar Ritz
2007
Diploma of Higher Education - Hotel and Tourism Management
University Center Cesar Ritz
2005
Skills
- Business strategy
- Team leadership
- Project management
- AI Integration
- Cybersecurity
- Team coaching
- Target implementation
Certification
Using AI in Customer Service - PMI Certification
Cybersecurity Foundations: Governance, Risk, and Compliance - PMI Certification
Technology
- IOS & Mac OS
- Microsoft Office
- Google Workspace
- Oracle CRM
- Tableau
- Figma - Interface Design Tool
- ML Tools: AWS Rekognitoin, Google Vision AI, Clip
- JIRA
- Confluence
Languages
- Bulgarian, English, Spanish, French Beginner
- Lamh Sign Language
Interests
- Chess
- Outdoor activities/Tennis
- Cooking and exploring cultures
- Emerging technologies and innovation
Timeline
AIML Data Operatoins Team Leader
Apple
06.2024 - Current
Validation Department Manager/Project Manager
Zazzle Ireland
10.2015 - 05.2024
Front Office Assistant Manager
Cork International Hotel
09.2014 - 10.2015
Hotel Manager
White House Sports and Spa Resort
02.2012 - 02.2014
EPP Internship
European Parliament
11.2011 - 12.2011
Supervisor
Capital Club Dubai
10.2009 - 03.2010
Front Office Management Training
Marriott International, Renaissance Harborplace Hotel
02.2008 - 02.2009
Master Degree - Human Resources Management
CIT
Bachelor Degree - International Business and Tourism Management
University Center Cesar Ritz
Diploma of Higher Education - Hotel and Tourism Management
University Center Cesar Ritz
Certificate in Organizational Leadership -
Harvard Business School