VERONICA IDOWU NWAJEI
Galway,Ireland
Summary
Detail-oriented professional with expertise in time efficiency, customer engagement techniques, and cash handling accuracy. Demonstrates effective communication skills and a commitment to maintaining cleanliness standards. Dedicated to delivering exceptional service while optimizing operational processes to enhance customer satisfaction and business performance.
Overview
16
16
years of professional experience
Work history
Shop assistant
Cope Galway
Galway, Ireland
11.2025 - Current
- Handled cash register efficiently, ensuring accurate transactions.
- Improved product visibility with strategic shelf arrangements.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Fostered positive relationships with customers to enhance loyalty and retention.
Administrative assistant
Duchess International Hospital
Lagos, Nigeria
05.2017 - 08.2025
- Managed front desk duties to ensure smooth operation of the reception area.
- Handled confidential information about patients responsibly in accordance with data protection laws.
- Fostered positive relationships with clients by engaging them in conversation and recreational activities.
- Facilitated social outings for patients to promote mental well-being and prevent isolation.
- Assisted in the mobility of elderly patients to reduce risk of falls or injuries.
- Provided emotional support to clients during difficult times with empathy and understanding.
- Responded quickly to emergency situations, ensuring patient safety at all times.
Barista
Art coffee
Lagos, Nigeria
10.2013 - 02.2017
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Upheld excellent relationships with regular clients fostering loyalty.
- Collaborated with team members during busy periods improving workflow efficiency.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
Cleaning worker
T & T Cleaning Services
Lagos, Nigeria
06.2010 - 07.2013
- Swept and mopped floors, leaving them dirt-free and polished.
- Responded quickly to emergency messes for immediate cleanup.
- Achieved guest satisfaction by thorough cleaning of hotel rooms.
- Maintained cleanliness in high-traffic areas for a healthy environment.
Education
BA Hons English -
University Of Uyo
Akwa Ibom State Nigeria /1990 - /1994
Computer Appreciation Certificate -
Dibond Computer School
Edo State Nigeria /1996 -
West Africa Examination Certificate -
Asaba Girl's Grammar School
Asaba Delta State Nigeria /1983 - /1988
Skills
- Time efficiency
- Customer engagement techniques
- Cash handling accuracy
- Effective communication
- Cleaning
Timeline
Shop assistant
Cope Galway
11.2025 - Current
Administrative assistant
Duchess International Hospital
05.2017 - 08.2025
Barista
Art coffee
10.2013 - 02.2017
Cleaning worker
T & T Cleaning Services
06.2010 - 07.2013
BA Hons English -
University Of Uyo
/1990 - /1994
Computer Appreciation Certificate -
Dibond Computer School
/1996 -
West Africa Examination Certificate -
Asaba Girl's Grammar School
/1983 - /1988