Veronica Trigo Sanchez
Dublin
Summary
Dynamic and organized professional with a strong background in customer service and administrative operations. Proven ability to enhance team collaboration and resolve conflicts effectively. Skilled in multitasking and maintaining attention to detail, ensuring high standards of service and satisfaction in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Food and Beverage Assistant
Pembroke Townhouse
Dublin
03.2025 - Current
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Resolved customer complaints in a courteous manner while adhering to company policies.
- Responded promptly to customer inquiries about menu items or other related information.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
Team Leader
Sandymount Hotel
Dublin
12.2022 - 09.2024
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
- Managed conflict resolution among team members, fostering a positive and collaborative work environment
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
Administrative Assistant
OCE Organization Of Cultural Experience
Asuncion
09.2021 - 05.2022
- Answered phones and performed clerical office functions
- Performed administrative tasks, document management and report development for inter-departmental use
- Connected with professionals in outside offices and distant locations to coordinate work
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Administrative Assistant
Go World
Asuncion
05.2019 - 03.2020
- Greeted visitors and appropriately directed to designated areas
- Provided high level of administrative support, including copying, faxing and document distribution
- Answered incoming phone calls and sorted, distributed and sent mail correspondence
- Created and maintained spreadsheets using Excel
- Answered phones and performed clerical office functions
- Uploaded files and entered data into records management system
- Coordinated company events and key client meetings
Room Attendant
Hawaii Hospitality Management, LLC
Lahaina, Hawaii
12.2018 - 03.2019
- Cleaned guest rooms and changed linen to high standards
- Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products
- Managed linen trolley, keeping it neat and organised
- Delivered extra linen, paper products and toiletries to guests upon request
- Uphold health and safety standards when handling and using chemicals
- Sanitised fixtures and fittings to maintain excellent hygiene
Administrative Secretary
Regus
Asuncion
05.2018 - 11.2018
- Managed the supply ordering of company event items, such as refreshments, snacks, marketing material and equipment
- Managed the communications of clients by answering phones and corresponding to emails
- Answered phones and performed clerical office functions
- Greeted visitors and appropriately directed to designated areas
- Performed administrative tasks, document management and report development for inter-departmental use
- Directed incoming mail, interoffice messages and packages to office recipients
Hostess
Westgate Resorts
Park CIt, Utah
12.2017 - 03.2018
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating
- Checked menus to verify current selection availability and cleanliness
- Checked seating area and restrooms regularly to ensure safety and cleanliness
- Monitored dining area to assess server capacity and accurately estimate wait times
Au Pair
Au Pair Foundation
Washington, D.C.
06.2016 - 06.2017
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children
- Enforced rules and managed behavior through developmentally appropriate discipline
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period
- Organized activities that enhanced children's physical, emotional and social well-being
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges
Accounting Associate
Supreme Court
Asuncion
12.2012 - 11.2014
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Increased departmental organization by maintaining accurate records of financial transactions and creating detailed reports.
- Addressed and resolved complex and unexpected variances.
Receptionist
Recalcine
Asuncion
03.2011 - 09.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Arts - Business Administration And Management
City College
Dublin, Ireland12-2025
Bachelors - Business Administration
Universidad Americana
Asunción, Paraguay11-2018
Skills
- Responsible and organized
- Respectful communication
- Administrative operations management
- Customer service orientation
- Team collaboration
- Multitasking and prioritization
- Attention to detail
Personal Information
- Date of Birth: 04/02/93
- Nationality: Paraguayan
Languages
English
Advanced (C1)
C1
Spanish
Native
Native
German
Elementary (A2)
A2
Timeline
Food and Beverage Assistant
Pembroke Townhouse
03.2025 - Current
Team Leader
Sandymount Hotel
12.2022 - 09.2024
Administrative Assistant
OCE Organization Of Cultural Experience
09.2021 - 05.2022
Administrative Assistant
Go World
05.2019 - 03.2020
Room Attendant
Hawaii Hospitality Management, LLC
12.2018 - 03.2019
Administrative Secretary
Regus
05.2018 - 11.2018
Hostess
Westgate Resorts
12.2017 - 03.2018
Au Pair
Au Pair Foundation
06.2016 - 06.2017
Accounting Associate
Supreme Court
12.2012 - 11.2014
Receptionist
Recalcine
03.2011 - 09.2012
Bachelor of Arts - Business Administration And Management
City College
Bachelors - Business Administration
Universidad Americana