Venkata Ajay Medarametla
Lucan, Dublin
Summary
Dynamic and dedicated professional with a strong background in customer service. Highly adept at problem-solving and communication, eager to bring my skills to the airline industry to enhance customer experience and ensure safety and comfort on every flight. Motivated individual with business acumen and willingness to take on challenging roles. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Flexible hard worker ready to learn and contribute to team success. I am eager to bring my skills and dedication to the esteemed team at Etihad Airways and contribute to creating memorable journeys for passengers around the world.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
McDonald's
Dublin
10.2021 - Current
- Administered basic life support techniques, such as CPR and AED use.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Evaluated employee performance, delivering individualized feedback and praise.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collaborated with a diverse team from various cultural backgrounds, enhancing communication, fostering inclusivity, and delivering exceptional customer service in a multicultural environment.
Education
Master of Science - Data And Analytics
Dublin Business School
Dublin09-2022
Bachelor’s in Computer Sciences - Computer Science
Sarvepalli Radha Krishna University
Indore, India06.2020
Skills
- Decision-Making
- Customer service focus
- Workplace Safety
- Punctual and Reliable
- Customer Service Management
- Goal Setting and Tracking
- Team motivation
- Positive Attitude
- Role Modeling
- Cultural Awareness
Languages
- English- Advanced
- Hindi - Intermediate
- Spanish - Intermediate
Certification
- First Aid
References
References available upon request.
Timeline
Shift Leader
McDonald's
10.2021 - Current
Master of Science - Data And Analytics
Dublin Business School
Bachelor’s in Computer Sciences - Computer Science
Sarvepalli Radha Krishna University
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