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Hi, I’m
VENKATA AJAY MEDARAMETLA
Clane,Ireland
Work Preference
Summary
Experienced retail professional and Shift Leader with over 3 years of experience in fast-paced operations, team supervision, customer service, and cash handling. Trusted to support daily store performance, maintain high operational standards, train team members, and resolve customer issues effectively. Proven ability to lead by example, stay calm under pressure, and support management in delivering an efficient, safe, and customer-focused environment.
Overview
5
years of professional experience
Work History
McDonald'sDublin, Ireland
Shift Leader
10.2021 - Current
Job overview
- Supervise team members during shifts to ensure smooth and efficient day-to-day operations.
- Support the General Manager in implementing operational plans and company initiatives.
- Handle cash reconciliation at shift change and close of business, including identifying shortages or overages and preparing deposit records.
- Maintain high customer service standards by resolving complaints promptly and professionally.
- Check orders for quality and completeness to ensure consistency and customer satisfaction.
- Monitor stock and inventory using store systems to maintain accurate records and product availability.
- Receive deliveries, check stock, replenish supplies, and maintain organised work and storage areas.
- Uphold company procedures, operational compliance, and workplace safety standards.
- Provide coaching, feedback, and support to team members to improve performance and confidence.
- Remain calm and professional in high-pressure situations and handle difficult customer interactions effectively.
- Build positive customer relationships that encourage repeat business and loyalty.
Education
Dublin Business SchoolDublin
Master of Science from Data Analytics
University Overview
Sarvepalli Radhakrishnan UniversityIndore, India
Bachelor's Degree from Computer Science
University Overview
Skills
- Team leadership and shift supervision
- Cash handling and reconciliation
- Customer service and complaint resolution
- Staff training and onboarding
- Inventory control and stock checks
- Store operations support
- Health and safety compliance
- Performance monitoring
- Problem-solving and decision-making
- Maintaining quality and service standards
Languages
English
First Language
Certifications
Certifications
- First aid
Timeline
Shift Leader
McDonald's
10.2021 - Current
Dublin Business School
Master of Science from Data Analytics
01.2022
Sarvepalli Radhakrishnan University
Bachelor's Degree from Computer Science
01.2020