VENIC OBUCHI
Dublin,Ireland
Summary
Highly motivated and results-driven insurance professional with 2 years of experience in insurance underwriting. Academic background in actuarial science. Skilled in evaluating risk and loss potential and developing information for new and renewal policies. Knowledgeable about insurance products and pricing strategies. Seeking a challenging role in a dynamic organization in the insurance industry.
Overview
3
3
years of professional experience
Work History
Life Servicing Assistant
Britam Life Assurance Company (Kenya) Limited
03.2023 - 02.2024
- Strengthened client relationships by providing timely and accurate costing schedules, cover notes and other relevant documents within the agreed turnaround time.
- Supported sales teams by preparing and presenting a monthly credit control report for credit life and mortgage protection insurance customers.
- Boosted customer satisfaction by promptly addressing inquiries and professionally resolving issues for 10 corporate business partners; each with thousands of customers.
- Reduced claim costs by conducting thorough evaluations of potential policyholders and ensuring medical examination where necessary.
- Collaborated with internal actuarial, finance and sales teams to ensure provision of relevant reports and data.
- Ensured adherence to contractual obligations with credit life business partners by effectively analysing customer data.
- Minimized company exposure to losses by diligently adhering to established underwriting standards in all decision-making processes.
- Participated in testing and initial deployment of an integrated insurance management system.
Underwriter/Accountant
Sea Breeze Insurance Agencies
12.2020 - 12.2021
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Handled bookkeeping for the insurance brokerage business with over 1000 customers.
- Assisted in general insurance underwriting, the onboarding of new clients and renewal of existing policies.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Sold motor vehicle, fire, burglary, personal accident and other insurance policies to new and existing customers.
- Introduced enhancements to credit control reporting through analysis of customer accounts leading to improved cashflows for the business.
- Responsible for identifying, tracking and correcting discrepancies in ledgers and accounts.
- Ensured renewal notices were availed to relevant clients on time and that the renewal terms were accurate
- Prepared various documents - risk notes, debit notes, credit notes, endorsement reports with strict adherence to required standards.
- Ensured that all claims received from clients were registered, documented and channeled to insurers within the stipulated timelines.
- Ensured quotations were well prepared and dispatched
- Attended to new and existing customers by generating relevant risk notes, forwarding them to the concerned insurance companies and following up on issuance of insurance certificates on time
- Ensured compliance with all regulatory and internal procedures in relation to agency business
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
Education
Diploma in Insurance (AIIK) -
College of Insurance
Nairobi,KenyaCertified Investment and Finance Analysis – Part 1 (CIFA-1) -
KASNEB
Nairobi ,Kenya01.2025
Bachelor of Science - Actuarial Science
South Eastern Kenya University
Kitui,Kenya06.2019
High School Diploma -
Asumbi Girls High School
Homa Bay, Kenya12.2013
Skills
- Strong general technical knowledge of insurance products, services and procedures
- Excellent knowledge of credit life assurance, mortgage protection, motor insurance and group life insurance
- Good general understanding of actuarial principles
- Strong data analytical skills using Ms Excel
- Good knowledge of the Kenyan and international insurance laws, regulations and best practice
- Excellent written and oral communication skills
- Excellent at building networks and maintaining strong relationships
- Strong customer service skills
- Good experience in using various insurance software
- Excellent organisational skills with an ability to prioritise and effectively manage workload
- Great team player
Keyhighlights
- Excellent technical and product specific expertise, claims resolution skills and knowledge of insurance practices and procedures.
- Outstanding knowledge in negotiating settlements with claimants.
- Good knowledge of banc assurance operations.
- Highly proficient in managing client and service providers’ relationships.
- Able to understand complex edicts, regulations, guidelines, insurance requirements, and financial legislation.
- Knowledgeable in the complete policy cover process and strong numerical ability.
- Good knowledge of risk analysis and management techniques.
- Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.
- Excellent negotiation and settlement skills.
- Expertise in regulatory compliance and standards.
- Possess communication and interpersonal skills to establish rapport with all levels of staff and management.
- Demonstrated ability for business development.
- Demonstrated ability to support the administrative requirements of internal teams in a pressurized office.
- Ability to establish and maintain relationships with individual and business customers and providing assistance with problems encountered.
Professional Highlights
Underwriter/Accountant, Sea Breeze Insurance Agencies, 12/2020 - 12/2021, Identified risks to be surveyed, offered risk improvement recommendations and made follow-ups., Introduced procedures to ensure updated customer accounts which improved on debt collection., Assisted in the co-ordination of underwriting activities., Identified areas of automation & process improvement in the various duties carried out., Identified discrepancies in ledgers and accounts, tracked them to the source and corrected them., Marketed insurance products and services of various companies to potential clients., Signed documents within authority levels., Ensured renewal notices were availed to relevant clients on time and that the renewal terms were accurate., Prepared various documents - risk notes, debit notes, credit notes, endorsement reports within standards of service., Foresaw accurate and complete claim process documentation and other relevant documents., Ensured that all claims received from clients were well registered and channeled to insurers within the stipulated timelines for action., Ensured quotations were well prepared and dispatched., Ensured that all claims and customer accounts were well updated in the Birthmark Insurance Brokerage system., Addressed customer concerns with regards to different insurance products and advised on which policies to take., Attended to new and existing customers by generating relevant risk notes, forwarding them to the concerned insurance companies and following up on issuance of insurance certificates on time., Maintained good relationships between customers and insurance companies., Ensured compliance with all regulatory and internal procedures in relation to agency business., Performed end to end roles in the office when need arose. Ability to excellently perform any other official duty allocated by the director from time to time.
Timeline
Life Servicing Assistant
Britam Life Assurance Company (Kenya) Limited
03.2023 - 02.2024
Underwriter/Accountant
Sea Breeze Insurance Agencies
12.2020 - 12.2021
Diploma in Insurance (AIIK) -
College of Insurance
Certified Investment and Finance Analysis – Part 1 (CIFA-1) -
KASNEB
Bachelor of Science - Actuarial Science
South Eastern Kenya University
High School Diploma -
Asumbi Girls High School
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