Work History


4 The Rise, Inse Bay, Laytown,Co. Meath


Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Multi-talented and collaborative experience focused on business efficiency and operational improvements. Dedicated and decisive leader with a strategic and forward-thinking mindset, offering more than 15 years of banking experience. Broad experience in governance, customer service, quality assurance, risk management, policy and framework implementation, reporting, and stakeholder management. Analytical problem solver working in multi-cultural teams, highly collaborative with the ability to communicate with people at different levels, as well as the capacity to influence senior management, interface with various stakeholders, and achieve business goals. Flexible and focused team player with a unique skillset to streamline operations from within. Dedicated, meticulous, and detail-oriented to manage multiple tasks and priorities. Utilize operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements.


years of professional experience
year of post-secondary education

Work History

Administrative Manager

Skylette Salon
Alberton , South Africa
2021.12 - 2023.04
  • Provided part-time administration duties at a beauty salon
  • Oversaw day-to-day operations, liaised closely with suppliers to ensure timely delivery of service, as well as the acquisition and maintenance of equipment, supplies, and operational stock
  • Approached clients and engaged in conversation through the use of effective interpersonal and people skills.
  • Provided assistance with marketing, managed social media platforms, and obtained sponsorships to increase business visibility and profit
  • Displayed strong telephone etiquette, effectively handling difficult calls and responded to clients inquiries professionally, promptly and courteously
  • Managed and maintained office filing systems and staff attendance, ensuring all documents were accurately stored and easily retrievable

Governance & Control Lead

Absa Bank Africa Regional Operations
Johannesburg , South Africa
2017.08 - 2021.11
  • Designed and embedded governance methodologies and processes resulting in effective risk management and compliance with Bank’s policies and procedures in accordance with organizational standards and requirements across 10 Absa Bank subsidiaries in Africa
  • Developed an in-depth understanding of new products offered by Heads of Product, ensuring seamless service and fit-for-purpose product offerings to customers
  • Interpreted risk and governance documents, reported on internal control status, provided recommendations for remediation and ensured action items are timely closed
  • Collaborated with the Customer Experience teams in reviewing customer satisfaction survey results and open issues
  • Performed trend analysis and quality assurance on processes and thematic issues for various business units
  • Reviewed internal control issues, remediation efforts, and process enhancements, including AML, Sanctions, Regulatory and Conduct Risk
  • Provided appropriate and accurate Management Information and Reporting into relevant governance forums namely, Business Product , Compliance, and Risk Committees
  • Assisted in preparing quarterly executive reports on compliance product metrics and trends to assess potential breaches and recommend solutions for remediation
  • Performed quarterly service reviews on business needs and problem areas to enhance service delivery through best practices
  • Prepared detailed monthly stakeholder written reports on identified areas of improvements to ensure compliance with regulatory requirements
  • Organized and coordinated regular communication with shareholder and senior management teams to discuss governance matters and investigations into possible breaches of regulation or policy
  • Conducted due diligence reviews of existing processes to ensure they are up-to-date with current legislation, including process gap analysis on new and amended products
  • Implemented, maintained and monitored a range of corporate governance frameworks to ensure compliance with relevant regulations
  • Identified knowledge gaps and facilitated training sessions to various teams on risk management, business processes, and changes in governance standards
  • Collaborated with cross-functional teams to define product risk procedures and successfully create enhanced, easy-to-use, quick-to-market product approval processes, including stakeholder workflows
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes
  • Secretary and events facilitator of the Corporate Social Initiative Committee

Management Assurance Consultant

Barclays Bank Rest of Africa
2013.02 - 2017.07
  • Coordinated and supported the resourcing of skills required for assurance risk reviews
  • Directed local and in country assurance reviews, ensured pre-assessment readiness, and managed compliance activities
  • Led the planning and timely execution of management assurance reviews in line with annual combined assurance plans
  • Analyzed and reported to senior management on data relating to business processes, risk and procedures
  • Addressed policy and enterprise risk framework adherence opportunities through audit and remediation activities, demonstrating strong attention to details of operational practices
  • Formulated working papers, recorded issues, and collaborated with business and management for implementing and embedding remedial actions
  • Trained new employees on assurance methodology, standards, and audit records management.

Operational Risk Analyst

Barclays Bank Africa
2010.01 - 2013.02
  • Developed metrics to produce data for process measurement and identifying opportunities
  • Reviewed support to business managers during testing of MCAs, CPAs, and Annual Risk Assessments
  • Organized, and facilitated operational risk meetings
  • Created meeting packs to support risk monitoring and management insight
  • Led Issue Management process, ensuring accurate identification of issues and heading up timely remediation of issues
  • Managed the Absa Africa country entities governance frameworks ensuring compliance with policy requirements and Risk Committees operate in line with Terms of Reference
  • Reviewed evidence of compliance and escalate instances of non-compliance to the line manager
  • Scorecard review, validation, and coordination
  • Follow-up on Red and Amber items
  • Performed in-depth risk events analysis, compiled lessons learned reports, and recommended areas of improvement
  • Oversaw post-implementation reviews resulting in improved management control assessments and control environment ratings.

Facilities Manager

Barclays Bank South Africa
2004.01 - 2009.04
  • Managed Barclays Banks buildings and equipment, ensuring a safe and functional workspace
  • Maintained strict Operational Health & Safety compliance by implementing and maintaining procedures and administrative systems in line with Business Continuity and Resilience policies
  • Liaised and negotiated contracts with suppliers, coordinated building renovations and building inspections ensuring adherence to safety regulations and standards
  • Managed facilities budget, ensuring office purchases, equipment and repairs remained within budgets and created management reports
  • Managed staff, including security guards and cleaning personnel, daily coaching to ensure smooth day-to-day operations and perform safety snap checks
  • Drove daily individual and team performance targets and objectives
  • Provided timely follow-up on life-threatening calls to ensure that callers received the services they needed
  • Handled and resolved complaints and escalated issues to management when necessary.


Certificate: Higher Certificate in Management Practice -

Henley Business School

Certificate of Higher Education: Business Risk Management -

Course Gate - Online Course

Completed Modules: Regulation, Loans And Life Assurance - QFA: Certificate in Professional Financial Advice

LIA - Online Programme, LIA House, Dublin, Ireland
2022.11 - Current

Diploma of Higher Education: Bookkeeping & Purchasing Management -

Damelin College


  • Interpersonal and Problem-Solving
  • Written and Verbal Communication
  • Auditing and Quality Assurance
  • Stakeholder and Relationship Management
  • Data Analysis and Process Mapping
  • Leadership and People Management
  • Organization and Multitasking
  • Microsoft Office Suite
  • Recordkeeping and Reporting
  • Strategic Planning
  • Bookkeeping
  • Critical Thinking
  • Project Management
  • Team Collaboration
  • Corrective Action Implementation
  • Data Management
  • Process Improvement
  • Business Administration


LIA - Online Programme - Completed Modules: Regulation, Loans And Life Assurance, QFA: Certificate in Professional Financial Advice
2022.11 - Current
Administrative Manager - Skylette Salon
2021.12 - 2023.04
Governance & Control Lead - Absa Bank Africa Regional Operations
2017.08 - 2021.11
Management Assurance Consultant - Barclays Bank Rest of Africa
2013.02 - 2017.07
Operational Risk Analyst - Barclays Bank Africa
2010.01 - 2013.02
Facilities Manager - Barclays Bank South Africa
2004.01 - 2009.04
Henley Business School - Certificate: Higher Certificate in Management Practice,
Course Gate - Online Course - Certificate of Higher Education: Business Risk Management,
Damelin College - Diploma of Higher Education: Bookkeeping & Purchasing Management,