VENESSA TSAKANI PARRY

Work History

Administrative Manager

Skylette Salon

Alberton , South Africa

2021.12 - 2023.04

Provided part-time administration duties at a beauty salon
Oversaw day-to-day operations, liaised closely with suppliers to ensure timely delivery of service, as well as the acquisition and maintenance of equipment, supplies, and operational stock
Approached clients and engaged in conversation through the use of effective interpersonal and people skills.
Provided assistance with marketing, managed social media platforms, and obtained sponsorships to increase business visibility and profit
Displayed strong telephone etiquette, effectively handling difficult calls and responded to clients inquiries professionally, promptly and courteously
Managed and maintained office filing systems and staff attendance, ensuring all documents were accurately stored and easily retrievable

Governance & Control Lead

Absa Bank Africa Regional Operations

Johannesburg , South Africa

2017.08 - 2021.11

Designed and embedded governance methodologies and processes resulting in effective risk management and compliance with Bank’s policies and procedures in accordance with organizational standards and requirements across 10 Absa Bank subsidiaries in Africa
Developed an in-depth understanding of new products offered by Heads of Product, ensuring seamless service and fit-for-purpose product offerings to customers
Interpreted risk and governance documents, reported on internal control status, provided recommendations for remediation and ensured action items are timely closed
Collaborated with the Customer Experience teams in reviewing customer satisfaction survey results and open issues
Performed trend analysis and quality assurance on processes and thematic issues for various business units
Reviewed internal control issues, remediation efforts, and process enhancements, including AML, Sanctions, Regulatory and Conduct Risk
Provided appropriate and accurate Management Information and Reporting into relevant governance forums namely, Business Product , Compliance, and Risk Committees
Assisted in preparing quarterly executive reports on compliance product metrics and trends to assess potential breaches and recommend solutions for remediation
Performed quarterly service reviews on business needs and problem areas to enhance service delivery through best practices
Prepared detailed monthly stakeholder written reports on identified areas of improvements to ensure compliance with regulatory requirements
Organized and coordinated regular communication with shareholder and senior management teams to discuss governance matters and investigations into possible breaches of regulation or policy
Conducted due diligence reviews of existing processes to ensure they are up-to-date with current legislation, including process gap analysis on new and amended products
Implemented, maintained and monitored a range of corporate governance frameworks to ensure compliance with relevant regulations
Identified knowledge gaps and facilitated training sessions to various teams on risk management, business processes, and changes in governance standards
Collaborated with cross-functional teams to define product risk procedures and successfully create enhanced, easy-to-use, quick-to-market product approval processes, including stakeholder workflows
Maintained open communication with team members and stakeholders, resulting in successful project outcomes
Secretary and events facilitator of the Corporate Social Initiative Committee

Management Assurance Consultant

Barclays Bank Rest of Africa

Johannesburg

2013.02 - 2017.07

Coordinated and supported the resourcing of skills required for assurance risk reviews
Directed local and in country assurance reviews, ensured pre-assessment readiness, and managed compliance activities
Led the planning and timely execution of management assurance reviews in line with annual combined assurance plans
Analyzed and reported to senior management on data relating to business processes, risk and procedures
Addressed policy and enterprise risk framework adherence opportunities through audit and remediation activities, demonstrating strong attention to details of operational practices
Formulated working papers, recorded issues, and collaborated with business and management for implementing and embedding remedial actions
Trained new employees on assurance methodology, standards, and audit records management.

Operational Risk Analyst

Barclays Bank Africa

Johannesburg

2010.01 - 2013.02

Developed metrics to produce data for process measurement and identifying opportunities
Reviewed support to business managers during testing of MCAs, CPAs, and Annual Risk Assessments
Organized, and facilitated operational risk meetings
Created meeting packs to support risk monitoring and management insight
Led Issue Management process, ensuring accurate identification of issues and heading up timely remediation of issues
Managed the Absa Africa country entities governance frameworks ensuring compliance with policy requirements and Risk Committees operate in line with Terms of Reference
Reviewed evidence of compliance and escalate instances of non-compliance to the line manager
Scorecard review, validation, and coordination
Follow-up on Red and Amber items
Performed in-depth risk events analysis, compiled lessons learned reports, and recommended areas of improvement
Oversaw post-implementation reviews resulting in improved management control assessments and control environment ratings.

Facilities Manager

Barclays Bank South Africa

Johannesburg

2004.01 - 2009.04

Managed Barclays Banks buildings and equipment, ensuring a safe and functional workspace
Maintained strict Operational Health & Safety compliance by implementing and maintaining procedures and administrative systems in line with Business Continuity and Resilience policies
Liaised and negotiated contracts with suppliers, coordinated building renovations and building inspections ensuring adherence to safety regulations and standards
Managed facilities budget, ensuring office purchases, equipment and repairs remained within budgets and created management reports
Managed staff, including security guards and cleaning personnel, daily coaching to ensure smooth day-to-day operations and perform safety snap checks
Drove daily individual and team performance targets and objectives
Provided timely follow-up on life-threatening calls to ensure that callers received the services they needed
Handled and resolved complaints and escalated issues to management when necessary.

Summary

Overview

Work History

Administrative Manager

Governance & Control Lead

Management Assurance Consultant

Operational Risk Analyst

Facilities Manager

Education

Certificate: Higher Certificate in Management Practice -

Certificate of Higher Education: Business Risk Management -

Completed Modules: Regulation, Loans And Life Assurance - QFA: Certificate in Professional Financial Advice

Diploma of Higher Education: Bookkeeping & Purchasing Management -

Skills

Timeline

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