Velency Fernandes
Dublin
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, honest, professional demeanour and great initiative. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Administrator
KIA Dundrum
10.2024 - Current
- Provide comprehensive administrative support to the sales and finance departments, ensuring smooth day-to-day operations in a fast-paced automotive retail environment.
- Improved the efficiency of internal systems by streamlining processes related to invoicing, stock control, payment tracking, and customer communication.
- Monitor and track all incoming payments, including vehicle sales and service-related transactions, ensuring accurate records and timely follow-up on outstanding balances.
- Assist in controlling and processing service payments, working closely with the service and finance teams to maintain clear and accurate financial reporting.
- Handle vehicle registrations and issue invoices using garage system, ensuring accuracy and compliance with financial procedures.
- Maintain real-time stock records, coordinating closely with sales and inventory teams to track vehicle availability and updates.
- Utilize Microsoft Excel for reporting, financial tracking, and performance monitoring.
- Handle daily email communications, supporting customer inquiries and internal coordination with professionalism and clarity.
- Collaborate with sales and finance teams to ensure smooth vehicle handovers and positive customer experiences.
Administrative Assistant/Front Desk Receptionist
Wilsons Auctions
04.2024 - 10.2024
- Acted as the primary point of contact for staff, clients, and visitors, handling telephone and front-desk inquiries with professionalism and efficiency.
- Answered incoming calls, provided information, redirected inquiries, and recorded detailed messages for staff.
- Maintained an organized filing system for office documents and correspondence to support accurate record-keeping.
- Managed and tracked payments for company assets, supporting the finance team with clear and up-to-date records.
- Prioritized daily administrative tasks based on urgency and business needs, improving workflow efficiency.
- Trained and supported new administrative staff to ensure smooth onboarding and understanding of office procedures.
- Handled routine queries independently and referred complex matters to relevant team members for resolution.
- Prepared and maintained accurate documentation for auction listings and client communications.
CREW MEMBER
McDonald's
11.2023 - 03.2024
- As McDonald's crew member, excelled in various roles, including front counter, drive-thru, and kitchen duties.
- Operated cash register to take payments and process orders.
- Worked fast and accurately to meet customer needs and service goals.
- Delivered exceptional customer service in high-pressure environments to ensure satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining quality standards during food preparation and assembly.
- Adapted quickly to changing priorities, demonstrating flexibility in handling various roles within the restaurant.
HR intern
Fortune Resort Benaulim
01.2025 - 02.2025
- Logged job applications, interviews and recruitment outcomes in orderly systems.
- Completed new joiner onboarding documentation and reference checks.
- Assisted HR team with general administration and paperwork to maintain optimal processing times.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Coordinated onboarding activities, ensuring new hires received necessary training materials and resources.
- Provided administrative support for HR projects, efficiently handling documentation and communication tasks.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
HR INTERN
Coconut Grove Resort
05.2022 - 06.2025
- Helped to conduct employee engagement surveys using Google Forms and sheets.
- Supported business continuity by updating and maintaining HR database with accurate employee data.
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
BBA - Business Administration
Rosary College of Commerce & Arts
Goa, India01-2023
Certificate of Higher Education - Commerce
Rosary College of Commerce And Arts
Certificate of Higher Education - General
Auxilium Convent High School
2018
Skills
- Sales Administration
- Invoicing & Payment Tracking
- Customer Service & Communication
- Office Administration
- Vehicle Registration & Documentation
- Stock & Asset Control
- Microsoft Excel (Data Entry & Reporting)
- Time Management & Task Prioritization
- Front Desk & Reception Support
- Basic financial procedures and compliance
- Email & Correspondence Management
- Team Collaboration & Internal Coordination
Certification
- Digital Marketing by Google
- Management Information System
- Corel Draw
Work Type
Full TimeWork Location
On-SiteHybridRemoteTimeline
HR intern
Fortune Resort Benaulim
01.2025 - 02.2025
Sales Administrator
KIA Dundrum
10.2024 - Current
Administrative Assistant/Front Desk Receptionist
Wilsons Auctions
04.2024 - 10.2024
CREW MEMBER
McDonald's
11.2023 - 03.2024
HR INTERN
Coconut Grove Resort
05.2022 - 06.2025
Certificate of Higher Education - General
Auxilium Convent High School
BBA - Business Administration
Rosary College of Commerce & Arts
Certificate of Higher Education - Commerce
Rosary College of Commerce And Arts
References
References available upon request.
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