Vatroslav Hajdukovic

• Delivered impeccable customer service by addressing client queries promptly.
• Conducted customer follow-up to ensure service standards and manage complaints
• Addressed and resolved service issues, boosting client satisfaction
• Facilitated smoother client onboarding process, resulting in enhanced customer satisfaction.
• Enhanced revenue by utilising strategic upselling and cross-selling methods
• Nominated for an employee of a year during the third month of employment

Professional development and personal projects.

• Working directly with clients in establishing campaigns and sales objectives
• Cross Team collaboration and lead on International projects
• Recruiting, training and development of employees
• Developing strategies for prospecting new opportunities
• Built and maintained relationships with team, increasing motivation and team spirit.
• Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
• consistent year on year Team growth surpassing targets each year

• Ensuring all operations on the markets running smoothly
• Developing campaign delivery strategies and ensuring timely delivery of all orders
• Collaborating with several departments for consistent, highest possible customer satisfaction
• Recruiting, training and development of employees

• Setting and achieving targets
• Recruiting, training and development of new employees
• Developing successful staff training programs
• Campaign management and resource planning

• Responsible for managing 2 Team simultaneously (DIU and DACH Team) of around 30 people working across global markets
• Lead as a core part of the training and development team on resource planning and campaign delivery management
• Processed regular feedback to Executive management
• Maintaining consistent performance on the highest level

• This role demanded a "can-do" attitude which in turn developed sales and business in accordance with company expectations
• Communicating with potential clients in B2B IT sector, maintaining relationships
• Heavy prospecting for new opportunities
• Worked on BANT and SONAR campaigns for trusted global brands

• Provided first-class customer experiences to increase venue reputation and build repeat business.
• Creating initiatives to increase footfall and business opportunities
• Coaching and motivating new Team members to drive Team success
• Daily and weekly accounting (including cash drops)