VASYL DOMCHENKO
IRELAND
Summary
Hold a Bachelor's degree in Hospitality Management and one year of experience in the hotel industry. My customer service skills, combined with a warm and welcoming attitude, make me stand out and shows my experience . I have a proven ability to handle multiple tasks efficiently in a fast-paced environment. Possess strong communication skills, paying attention to detail, and have a proactive problem-solving approach. I am experienced in hotel management software and managing reservations, check-ins, and check-outs.
Skilled Lead Generation Specialist for the past four years and experienced in both B2C and B2B. Through work successfully helped clients achieve their business development objectives by providing high-quality lead generation services. Skilled in researching, identifying, verifying, and defining target personas and generate leads from various platforms such as LinkedIn, Indeed, Zoominfo.
Have a proven track record as a Business Development Representative (BDR) and experienced in working with customers to find solutions and drive company growth. Goal-oriented with proven expertise in HubSpot and Salesforce. Skilled in creating email campaigns, executing cold calling strategies, and nurturing leads to conversion. Adept at market analysis, relationship building, and achieving targets. Eager to contribute a track record of success and technical proficiency to a growth-focused team.
Overview
5
5
years of professional experience
Work history
Business Development Representative
Customertimes
Calgary
2022.07 - 2023.04
| Developed business pipeline using cold and warm techniques.
| Expanded business through effective network development, identifying new and prospective clients.
| Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.
| Researched and identified opportunities for account growth, account penetration and market expansion.
| Outbound/Inbound communication with qualified prospects through the email and LinkedIn channels.
| Developed relationships with prospects, acting as initial point of contact between the customer company and target company.
| Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
| Developed email campaigns and sequences.
| Successfully identified and cultivated a new campaign, resulting in 15 new clients within the first week.
| Creating and improving cold-calling campaign initiatives
Lead Generation Specialist
Customertimes
Kyiv
2021.08 - 2022.07
| Built prospect lists of potential new customers through research and identification of business opportunities.
| Entered data into CRM ensuring accuracy and uniformity.
| Served as key team member in development of new client pipeline.
| Reaching out to potential customers through phone calls to understand their requirements, deadlines, and key decision-makers related to the product or service.
| Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
Lead Generation Specialist
Cience
lviv
2019.01 - 2021.08
| Developed and implemented lead generation strategies that resulted in a 15-45% increase in qualified leads within the first quarter.
| Collaborated with the sales team to align lead generation efforts with the sales funnel.
| Tracked and analyzed key performance metrics to refine lead generation strategies continually.
| Assisted in organizing and participating in industry events and trade shows to expand the client network.
| Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.
Hotel Receptionist
Bratislava Hotel
Kyiv
2018.08 - 2019.08
- Greeted all customers coming to the hotel and over phone
- Administered hotel activities and ensured optimal standards
- Managed and ensured smooth check in and check out of customers
- Monitored all guest requests and whenever required promoted all hotel facilities
- Reconciled all invoice payments and other cash activities in shift
- Manage reservations, cancellations, and room assignments using Opera Software | Provide accurate information about hotel amenities, local attractions, and services
- Coordinate with housekeeping and maintenance staff to ensure guest room readiness and resolve any issues promptly
- Collaborate with other front desk team members to maintain a smooth workflow during peak check-in and check-out times.
Education
Bachelor of Hotel And Restaurants - Business Management
2018
| Gain insights into the fundamentals of managing hotels, restaurants, and related
establishments, covering areas such as front office operations, housekeeping, and
food and beverage management.
| Develop a strong business acumen through coursework in accounting, finance,
marketing, and human resource management, tailored specifically to the
hospitality industry.
| Explore the intricacies of planning and executing events, conferences, and
banquets within the hospitality sector.
2014
Skills
Reservation management
Front desk operations
Cash handling
Billing and financial accuracy
Team collaboration
Microsoft Word
Guest relations
Conflict resolution
Hubspot
Cold Calling
Opera OMS
Data Entry
Knowledge of hotel software systems
Customer Service
Database Management
Microsoft Excel
Generating Sales Opportunity
Email Campaigns
Lead Verification
Online Lead Generation
Building Business Partnerships
Salesforce
Zoominfo
Business Development
Prospecting
Additional Information
VOLUNTEER EXPERIENCE
| Co-organizer of the 3rd Forum of Roma Youth in Kyiv, headed by the Branding Department and SMM
| Social Activist and volunteer since 2014
| Participant in international trainings and workshops on volunteering, self-development and social activity
| Leader of Social Project against discrimination
Languages
English
Fluent
Ukrainian
Native
Russian
Fluent
Timeline
Business Development Representative - Customertimes
2022.07 - 2023.04
Lead Generation Specialist - Customertimes
2021.08 - 2022.07
Lead Generation Specialist - Cience
2019.01 - 2021.08
Hotel Receptionist - Bratislava Hotel
2018.08 - 2019.08
LIET - Bachelor of Hotel And Restaurants, Business Management
Private Gymnasium School - ,