Varna Pulikkal Asok
Dublin 1,Ireland
Summary
Results-oriented Technical Support Specialist with an MBA in Cloud Computing (Dublin Business School) and a Bachelor’s in Computer Science Engineering. Expertise in cloud computing, networking, and Python programming, with a proven track record of delivering exceptional service and driving product improvement. Adept at collaborating with cross-functional teams to ensure seamless operations and customer satisfaction. Seeking a challenging role in technical support within a growth-oriented organization.
Highly skilled in providing technical customer support with a focus on troubleshooting and resolving complex issues. Through clear communication and in-depth understanding of product mechanics, can offer prompt and accurate assistance to customers. Apply your refined troubleshooting abilities in both hardware and software to convert irate users into devoted clients.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Service Technical Associate(Chat Support)
Logic Solution
Cochin, India
12.2023 - 08.2025
- Coordinated system upgrades, driving enhanced client satisfaction and uninterrupted service delivery
- Evaluated customer insights to refine product efficiency and shape marketing efforts
- Addressed technical problems with CRM, WFE, OMS, and RIO systems
- Provided effective post-installation technical support, building strong customer confidence in services
- Achieved high customer satisfaction by handling complex and sensitive cases
- Developed IT strategies to enhance business performance
- Implemented, set up and customised hardware and software for client requirements
Intern
Infopark
Koratty, India
- HTML Development
Intern
Keltron
Kerala
- Web Development
Intern
Logic Solution
Cochin, India
01.2020 - 02.2020
- Introduction to Java and JavaScript.
Education
MBA - Cloud Computing
Dublin Business School
09.2023 - 09.2024
Bachelor of Engineering - Computer Science
APJ Abdul Kalam Kerala Technological University
06.2017 - 06.2021
Skills
- LAN/WAN setup
- IP configuration
- DHCP
- DNS
- VLANs
- VPN setup
- Remote Desktop Support
- Amazon AWS
- Cloud Architecture
- Cloud Governance
- Risk Management
- CRM
- WFE
- OMS
- RIO
- Jira
- SQL Server
- Microsoft Office Suite
- Windows 7
- Windows 8
- Windows 10
- Linux
- Windows ServerPython
- Django Framework
- Tkinter
- HTML
- CSS
Certification
- Microsoft Azure Fundamentals.
- Python Professional Course, IPSR Solutions Private Limited, Kottayam, India, 08/01/21 - 10/31/21, Tkinter, Django Framework
Timeline
Customer Service Technical Associate(Chat Support)
Logic Solution
12.2023 - 08.2025
MBA - Cloud Computing
Dublin Business School
09.2023 - 09.2024
Intern
Logic Solution
01.2020 - 02.2020
Bachelor of Engineering - Computer Science
APJ Abdul Kalam Kerala Technological University
06.2017 - 06.2021
Intern
Infopark
Intern
Keltron
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