Summary
Overview
Work History
Skills
Certification
Courses
References
Timeline
OperationsManager

Vanja Sodic

Arklow

Summary

Solution-oriented and highly analytical administration and support professional known for providing excellent user service and working with demanding clientele. Extensive experience in troubleshooting networking issues, end user problems, and network security. Skilled Senior IT Technician with strong background in managing complex technical projects, troubleshooting system issues, and improving operational effectiveness. Proven strengths include strategic planning, team leadership, and technical problem solving. Have made significant contributions to previous roles by streamlining processes, enhancing system performance, and reducing downtime. Demonstrated ability to communicate effectively with all levels of an organization.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior IT Specialist

G-Zona
Osijek
02.2018 - 08.2024
  • Managed sales, installation, and repair of computer components and peripherals, including PCs, printers, and multifunctional devices

GEUS IT Specialist

Hedgeserv
Dublin
08.2017 - 02.2018
  • Provided efficient customer support via Service Desk by responding to incoming calls and emails.
  • Use of ManageEngine Desktop Central 10.
  • Provided technical support for users experiencing hardware or software issues.
  • Created user accounts, set up permissions, and monitored system security.
  • Installed operating systems, applications, patches, updates. as needed.

Field Service Senior Technician Specialist

Combis d.o.o. (Ltd.)
Osijek
02.2003 - 01.2017
  • Gained experience at a leading ICT firm in Croatia
  • Streamlined operations as a deputy branch manager
  • Utilized troubleshooting skills to resolve issues and perform repairs on Lenovo/Dell server systems.
  • - Installed and maintained various computer and server hardware including Lenovo, IBM, Dell, and HP systems
  • Deployed software installations and effectively resolved hardware and software issues by utilizing diverse support methods including email correspondence, phone conversations, remote assistance, and client site visits.
  • Led technical support for Croatian Telecom and Zagrebacka Bank in the Slavonia region
  • Received the 'Hvala Ti' award for being the top-performing IT Support employee
  • Provided efficient maintenance support for Lexmark printers and multifunctional devices.
  • Achieved efficiency in using ComDesk ticketing system and JIRA Service Desk.

IT Technician

Eurotrade d.o.o. (Ltd)
Rovinj
10.2000 - 02.2003
  • Sales and repairs of computer parts, peripherals, PCs and printers

Skills

  • Windows XP/7/8/10/11
  • Active Directory
  • Office 365
  • VMware
  • SCCM
  • Technical Desktop Support
  • Security
  • Network Troubleshooting
  • PC/Laptops/Printers/Servers

Certification

CompTIA A+

Courses

 Dell DCSE Foundation Desktop / Portables / Alienware

Dell DCSE 1000 Enterprise Server Foundations , Dell PowerEdge Servers (Technical Training)

§ Field Service Lenovo Think Desktop / Think Notebook Authorization Training

Field Service Lenovo Think Server Authorization Training

Dell Enterprise Server Speciality (Tech. Training)

Dell PowerEdge Servers (Tech. Training)

References

References available upon request.

Timeline

Senior IT Specialist

G-Zona
02.2018 - 08.2024

GEUS IT Specialist

Hedgeserv
08.2017 - 02.2018

Field Service Senior Technician Specialist

Combis d.o.o. (Ltd.)
02.2003 - 01.2017

IT Technician

Eurotrade d.o.o. (Ltd)
10.2000 - 02.2003

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Vanja Sodic